Reservationist

Hawksmoor; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Tronc pay

Free meals on shift

Employee discount

Overtime pay

Income protection

Volunteer days

Early wage access

Referral bonus

Discount programs

Wellbeing budget

Training and progression

Job summary

Hawksmoor is seeking a Reservationist to warmly welcome guests, manage reservations and seating, and support the floor team to keep service running smoothly. This is not a desk-based role, and you’ll be a key part of delivering warm, generous hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, with full training provided. Prior hospitality or customer-facing experience is helpful but not essential; enthusiasm and customer focus matter most.

Qualifications

• Naturally friendly, confident and great with people.
• Comfortable working in a fast-paced, busy restaurant environment.
• Organised, calm and able to think on your feet.
• A reliable team player who enjoys being part of a close-knit team.
• Previous hospitality or customer-facing experience is helpful but not essential, full training provided.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and resettle tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

Reservations management

Guest seating

Cloakroom management

Communication skills

Table setting

Guest inquiries

Job description

Reservationist

Since 2006, Hawksmoor has been the UK’s home ofethically sourced, grass-fed beef, cooked over charcoal and paired withaward-winning wines and cocktails. We’re proud to be a certified B Corp, one ofthe most sustainable restaurant groups in the industry, and to have beenrecognised as one of the Best Companies to work for year after year. As a Reservationist atHawksmoor, you’ll be right at the heart of the guest experience. This isnot a desk-based role. You’ll be welcoming guests, managing reservations andwaiting lists, coordinating seating and cloakroom, and supporting the floorteam to keep service running smoothly. You’ll be a key part of how we deliverwarm, generous hospitality from the very first hello.

What You’ll Do

• Welcome guests warmly and confidently on arrival


• Manage reservations, walk-ins and waiting listsduring service


• Seat guests and manage the flow of the restaurantto support smooth service


• Oversee cloakroom and guest arrivals during busyperiods


• Communicate clearly with managers, floor teams andthe kitchen


• Support the floor team by helping set and resettables and assist service when needed


• Handle guest enquiries in person, by phone andemail with care and professionalism

Who You Are

• Naturally friendly, confident and great with people


• Comfortable working in a fast-paced, busyrestaurant environment


• Organised, calm and able to think on your feet


• A reliable team player who enjoys being part of aclose-knit team


• Previous hospitality or customer-facing experienceis helpful but not essential, full training provided

Our Values

Welcome Everyone -We create warm, inclusive spaces where people feel genuinely welcome.

Work Hard and Be Nice to People - We set high standards and treateach other with kindness and respect.

Hit Hawksmoor Standards - We care deeply about quality andconsistency every day.

Keep Evolving - We stay curious, open to feedback and alwayslooking to improve.

Benefits

• Tronc paid for every hour you work, includingholidays and breaks


• Free team meals on shift


• 50% off food at Hawksmoor for you and your lovedones


• Paid overtime on salaries


• Income protection and death in service cover


• Paid annual volunteer days


• Stream early wage access and financial wellbeingtools


• Referral bonuses from day one


• Exclusive savings on travel, shopping andexperiences


• Restaurant welfare budget for snacks, drinks andsupport


• Full training and development with clearprogression opportunities

We’re building a team thatreflects the richness and diversity of the communities we serve. At Hawksmoor,we welcome everyone and believe in creating a workplace where individuality iscelebrated, kindness is key and high standards are met together. If this roleexcites you but you don’t meet every requirement, please apply anyway. Youmight be exactly who we’re looking for.