Reservationist

Hawksmoor St Pancras; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Paid overtime on salaries

Income protection

Volunteer days

Early wage access

Referral bonuses

Exclusive savings on travel, shopping,

Welfare budget for snacks

Full training and progression

Job summary

Hawksmoor St Pancras is seeking a Reservationist to welcome guests, manage reservations and waiting lists, coordinate seating and cloakroom, and support the floor team to keep service running smoothly.

You will be a key part of delivering warm, generous hospitality from the very first hello, with clear communication to managers and kitchen teams and a focus on guest experience in a fast-paced setting.

Qualifications

• Hospitality or customer-facing experience helpful but not essential.
• Full training provided.

Responsibilities

• Welcome guests warmly on arrival and on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and reset tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

People skills

Customer service

Organisation

Team player

Job description

Reservationist

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.

What You’ll Do

• Welcome guests warmly and confidently on arrival
• Manage reservations, walk-ins and waiting lists during service
• Seat guests and manage the flow of the restaurant to support smooth service
• Oversee cloakroom and guest arrivals during busy periods
• Communicate clearly with managers, floor teams and the kitchen
• Support the floor team by helping set and reset tables and assist service when needed
• Handle guest enquiries in person, by phone and email with care and professionalism

Who You Are

• Naturally friendly, confident and great with people
• Comfortable working in a fast-paced, busy restaurant environment
• Organised, calm and able to think on your feet
• A reliable team player who enjoys being part of a close-knit team
• Previous hospitality or customer-facing experience is helpful but not essential, full training provided

Our Values

• Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
• Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
• Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
• Keep Evolving - We stay curious, open to feedback and always looking to improve.

Benefits

• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Paid overtime on salaries
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Restaurant welfare budget for snacks, drinks and support
• Full training and development with clear progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.