Reservation Coordinator

Imago Venues; Loughborough; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

On-site gym access

Free meal

Free car parking

Pension enrolment

Job summary

Imago Venues is seeking a Reservations Coordinator to maximise occupancy and revenue across its hotel portfolio. You will manage individual and group enquiries and ensure bookings are handled accurately from enquiry to arrival.

This role blends sales, administration and customer service, working with Front of House teams and the Commercial Team to deliver an exceptional booking experience while identifying opportunities to boost guest satisfaction and revenue.

Qualifications

• Experience in reservations, hospitality, hotel or customer-facing environment.
• Excellent written and verbal communication.
• Strong relationship-building and customer service skills.
• Good commercial awareness and results-focused mindset.
• Strong organisational and administrative abilities.
• Excellent attention to detail and accuracy.
• Good numerical and financial awareness.
• Confidence using reservation systems and IT applications.
• Ability to prioritise workloads in a fast-paced environment.
• Proactive, positive approach; able to work independently or in a team.

Responsibilities

• Respond to incoming accommodation and group reservation enquiries, checking availability and securing bookings.
• Prepare professional quotations, proposals and contracts for group accommodation bookings.
• Build and maintain strong client relationships, acting as a key point of contact for accommodation requirements.
• Accurately process booking amendments, cancellations and guest requests.
• Ensure all reservation billing information, deposits, advance payments and cancellation charges are recorded accurately.
• Support the management of room availability and rates across booking channels.
• Work closely with Front of House teams to communicate guest requirements, booking information and availability updates.
• Assist Sales Coordinators with room allocations and delegate accommodation lists.
• Promote our venues and services confidently, identifying opportunities to maximise occupancy and additional revenue.
• Maintain accurate booking records and deliver exceptional customer service throughout the guest journey

Skills

Customer service

Communication skills

Relationship building

Organisational skills

Attention to detail

Numerical ability

Reservation systems experience

Independent working

Team player

IT skills

Job description

Position: Full time 37.5 hours per week.

Annual Salary: £27,535.83 per annum

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

As a Reservations Coordinator, you will play a key role in maximising occupancy and revenue across our hotel portfolio. You'll manage individual and group accommodation enquiries, build strong customer relationships and ensure all reservations are handled accurately from enquiry through to arrival.

This is a fast-paced and rewarding role that combines sales, administration and customer service. Working closely with clients, Front of House teams and the wider Commercial Team, you will help deliver an exceptional booking experience while identifying opportunities to maximise revenue and guest satisfaction

About Imago Venues

Imago Venues is a wholly owned subsidiary of Loughborough University, bringing together world-class conference, hotel, sport and event facilities under one dynamic brand.

• Burleigh Court Hotel & Conference Centre
• Holywell Park Conference Centre
• The Link Hotel
• Elite Athlete Centre and Hotel
• Loughborough University's conference, sports and events facilities
• Loughborough University Nursery

Every yearwe host over 92,000 delegates from around the world;we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

What You'll Do

As a Reservations Coordinator, you will:

• Respond to incoming accommodation and group reservation enquiries, checking availability and securing bookings.
• Prepare professional quotations, proposals and contracts for group accommodation bookings.
• Build and maintain strong client relationships, acting as a key point of contact for accommodation requirements.
• Accurately process booking amendments, cancellations and guest requests.
• Ensure all reservation billing information, deposits, advance payments and cancellation charges are recorded accurately.
• Support the management of room availability and rates across booking channels.
• Work closely with Front of House teams to communicate guest requirements, booking information and availability updates.
• Assist Sales Coordinators with room allocations and delegate accommodation lists.
• Promote our venues and services confidently, identifying opportunities to maximise occupancy and additional revenue.
• Maintain accurate booking records and deliver exceptional customer service throughout the guest journey

About You

We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences.

You’ll ideally have:

• Experience in a reservations, hospitality, hotel or customer-facing environment.
• Excellent communication skills, both written and verbal.
• Strong relationship-building and customer service skills.
• Good commercial awareness and a results-focused mindset.
• Strong organisational and administrative abilities.
• Excellent attention to detail and accuracy.
• Good numerical and financial awareness.
• Confidence using reservation systems, IT applications and telephone-based customer service.
• The ability to prioritise workloads and perform effectively in a fast-paced environment.
• A proactive, positive approach and the ability to work both independently and as part of a team.

Why Join Us?

You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.

In return, you'll benefit from:

• A supportive and collaborative working environment
• Competitive salary and benefits package
• The opportunity to work across an exciting and diverse venue portfolio
• The chance to be part of one of the UK's leading conference and hospitality businesses

Interviews to be held:20th and 22nd October 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer

Imago Venues, Burleigh Court,
Loughborough University (West Park),
Loughborough, Leics
LE11 3TU

Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU