Researcher

Barbour ABI; Ellesmere Port; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working for everyone

25 to 30 days holiday

Day off for your birthday

Pension and Life Assurance

Job summary

Infopro Digital's Barbour ABI unit is seeking a Researcher on a permanent basis. You will research construction projects, generate opportunities for clients, and engage with customers via CRM to clarify project details.

The role includes a six-month induction with ongoing training and development, and a hybrid working pattern. You will join a dynamic SME backed by Infopro Digital’s global platform and culture.

Qualifications

• Minimum 2 years’ experience in an outbound calling role.
• GCSE pass in Maths and English – Grade C or above.
• Active listener and able to work towards KPI targets.

Responsibilities

• Research current construction projects to generate opportunities for our customers.
• Interact with customers through CRM to answer project information queries.
• Manage workload to ensure project information is current, accurate and timely.
• Achieve KPI measures around project volume and data quality.
• Liaise with colleagues within the business to support team goals.
• Build relationships with contacts in the construction industry.

Skills

Outbound calling

Research

KPI management

Time management

Team player

Organisational skills

Active listener

Education

GCSE Maths & English

Tools

CRM systems

MS Office

Job description

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher, on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

Would you like to be a part of a vibrant team that is the engine who drive a Market Leading Business. In the Researcher role you will be part of a team that is dynamic in its approach and gives you the opportunity to unleash your potential.

The Researcher role consists of researching current construction projects to an elevated level using the telephone, internet, and other communication sources to generate opportunities for our customers.

You will receive a 6-month induction, including continuous training from a resolute Research Training Manager which includes 121 training, workshops, on the job coaching, training and development.

Key Accountabilities:

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
• Interacting directly with customers through our internal CRM systems to answer queries on project information.
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
• Achieving KPI measures around project volume and quality of data gathered.
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry

Requirements

• Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
• GCSE pass in Maths and English – Grade C or above (or equivalent qualification)
• Active listener
• Experience working towards and achieving KPI’s.
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output.
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed.
• Excellent organisational and time management skills.
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
• Experience of using CRM systems
• 3pm finish on a Friday
• Hybrid working for everyone
• 25 to 30 days holiday
• Day off for your birthday
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well‑being of our teams.

Learn More About Us

Infopro Digital is a B2B group specializing in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in 5 key economic sectors: construction & public sector, automotive, risk & insurance, industry and retail.

Thanks to the group’s sectorial expertise, Infopro Digital covers all the needs of professionals. Its solutions enable decision-makers to make informed decisions and companies to sustainably develop their commercial activity and performance.

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law.

To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.