Project Researcher

Infopro Digital; Ellesmere Port; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

3pm finish on a Friday

Hybrid working for everyone

25 to 30 days holiday

Day off for your birthday

Purchase extra holidays

Volunteering days

Pension and Life Assurance

Résumé du poste

Infopro Digital, the B2B group powering Barbour ABI, is seeking a Researcher in the UK to support our construction intelligence products. You will research current projects to a high level using telephone, internet and other sources to generate opportunities for clients.

You'll work with our CRM to answer queries, manage your own workload, and strive to meet KPI targets. A minimum of 2 years in an outbound calling role and GCSEs in Maths and English are required.

Qualifications

• Minimum of 2 years’ experience in an outbound calling role
• GCSE pass in Maths and English - Grade C or above (or equivalent qualification)
• Effective Communicator
• Active listener
• Excellent telephone manner
• Experience working towards and achieving KPI’s.
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed
• Attention to detail
• Excellent organisational and time management skills
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
• Experience of using CRM systems

Responsabilités

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
• Interacting directly with customers through our internal CRM systems to answer queries on project information.
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
• Achieving KPI measures around project volume and quality of data gathered.
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry

Connaissances

Effective Communicator

Active Listening

Telephone Etiquette

KPI Achievement

Team Player

Attention to Detail

Organisational Skills

Time Management

Resilience

Formation

GCSE Maths & English

Outils

MS Office

CRM systems

Description du poste

Infopro Digital, the B2B group specialising in information and technology, is currently lookingfor a Researcher, on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

Would you like to be a part of a vibrant team that is the engine who drive a Market Leading Business. In the Researcher role you will be part of a team that is dynamic in its approach and gives you the opportunity to unleash your potential.

TheResearcherrole consists of researching current construction projects to an elevated level using the telephone, internet, and other communication sources to generate opportunities for our customers.

You will receive a 6-month induction, including continuous training from a resolute Research Training Manager which includes 121 training, workshops, on the job coaching, training and development.

Key Accountabilities:

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
• Interacting directly with customers through our internal CRM systems to answer queries on project information.
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
• Achieving KPImeasures around project volume and quality of data gathered.
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry

• Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
• GCSE pass in Maths and English - Grade C or above (or equivalent qualification)
• Effective Communicator
• Active listener
• An excellent telephone manner
• Experience working towards and achieving KPI’s.
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output.
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed.
• Attention to detail
• Excellent organisational and time management skills.
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
• Experience of using CRM systems

• Salary: £25,000 per annum
• 3pm finish on a Friday
• Hybrid working for everyone
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Learn More About Us

Infopro Digital is a B2B group specializing in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in 5 key economic sectors: construction & public sector, automotive, risk & insurance, industry and retail.

Thanks to the group’s sectorial expertise, Infopro Digital covers all the needs of professionals. Its solutions enable decision-makers to make informed decisions and companies to sustainably develop their commercial activity and performance.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law.

To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.