Client Services Account Manager

Infopro Digital; Liverpool; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Commission scheme

Hybrid working for everyone

3pm finish on a Friday

25–30 days holiday

Birthday day off

Extra holidays purchase

Volunteering days

Pension and Life Assurance

Professional development & events

Job summary

Infopro Digital, the B2B group behind Barbour ABI, is seeking a permanent Client Services Account Manager to manage a defined portfolio from Ellesmere Port. You will onboard new clients, coordinate a 360-degree service schedule, and drive growth across Barbour ABI products while securing renewals.

Join a dynamic SME-backed team within Infopro Digital, a global business with 4000+ employees and a track record of excellence in construction and intelligence sectors.

Qualifications

• Experience in client services or account management.
• Excellent customer service and the ability to build strong relationships with clients.
• Determined to exceed sales targets and objectives.
• Good objection handling.
• Self-motivated with excellent attention to detail.

Responsibilities

• Provide unrivalled account management service to allocated clients.
• Understand clients and match their needs to Barbour ABI products.
• Achieve monthly revenue targets on renewals.
• Proactively seek growth opportunities within your portfolio.
• Conduct regular client meetings via Teams for reviews and renewals.
• Ensure client requests and training requirements are met promptly.

Skills

Account management

Client relationships

Sales targets

CRM logging

Communication

Job description

Responsibilities

• Provide an unrivalled account management service to your allocated set of clients.
• Understand your clients and match their needs to the Barbour ABI product portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively seek growth opportunities within your portfolio of accounts.
• Achieve relevant KPI's
• Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
• Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
• Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
• Provide feedback from clients to the business, so we can continually improve our offering.
• Accurately log your client interactions on the CRM system.
• Understand and communicate regular product updates to your clients.

Requirements

• Experience in a similar Client Services / Account Management role
• Excellent customer service skills and the ability to build strong and long lasting relationships with clients
• Determined to exceed sales targets and objectives
• Good objection handler
• Self-motivated and determined
• Excellent attention to detail
• Excellent administrative skills
• Strong planning, organisation and time management skills
• Capable of working under pressure to tight deadlines

Description

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business, in Ellesmere Port, near Chester.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds.

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI's portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client., At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well‑being of our teams.

Learn More About Us

Infopro Digital is a B2B group specializing in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in 5 key economic sectors: construction & public sector, automotive, risk & insurance, industry and retail.

Thanks to the group's sectorial expertise, Infopro Digital covers all the needs of professionals. Its solutions enable decision-makers to make informed decisions and companies to sustainably develop their commercial activity and performance.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law.

To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so. customers make informed decisions and companies develop their business and sustainable performance.

Benefits

• Competitive Salary
• Generous commission scheme
• Hybrid working for everyone
• 3pm finish on a Friday
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events