Research Executive

AWD online; Teignbridge; On-site; GBP 25,000 - 28,000; Full time

Job summary

AWD Online is seeking a Research Executive to contribute across the survey process in a varied role. You will help with questionnaire design, data processing, analysis and reporting, while maintaining strong client liaison with the research team.

This role demands accuracy, excellent MS Office skills, and good communication. Office-based in Buckfastleigh, Devon, with some flexibility for partial home-working.

Qualifications

• Previous work experience in customer service or data processing or allied role.
• Excellent Microsoft Office skills, including Excel, Word and Outlook, with a good typing speed.
• Very good literacy and a strong understanding of accuracy.
• Understanding of and interest in the survey research process.
• Positive, proactive communication and ability to work with people at all levels.
• Ability to work in a small team, manage time, meet deadlines and targets.
• Ability to use initiative and make decisions when required.
• Strong attention to detail, particularly with figures.
• Ability to prioritise workload and communicate priorities.
• Flexibility in working hours.

Responsibilities

• Design and check questionnaires for postal, telephone, online and face-to-face surveys, check and upload contact and address lists, and prepare questionnaires for data processing
• Manage printing and dispatch of postal survey materials with the delivery partner
• Process data and capture responses from paper questionnaires
• Export, clean and quality-check results across fieldwork methods, including coding and cleaning open-ended comments
• Contribute to report writing
• Work with research and fieldwork colleagues to support smooth project delivery
• Handle client queries and provide progress updates
• Line manage data-processing staff and temporary survey staff
• Provide supervisory cover and support quality management for the telephone survey team during normal office hours
• Carry out general office duties and support quality management for external quality audits
• Develop knowledge of quality control systems, the Market Research Society’s Code of Conduct and GDPR

Skills

Customer service

Data processing

MS Office

Typing speed

Attention to detail

Communication

Teamwork

Time management

Initiative

Flexibility

Education

Degree-level education

Tools

Excel

Word

Outlook

Job description

Research Executive

Join a research team in a varied position covering survey administration, data processing, analysis, reporting and client contact. All levels of experience will be considered, but some work experience is needed, ideally in customer service, data processing or similar, plus strong MS Office skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Research Analyst, Insight Executive, Research Assistant, Research Officer, Research Coordinator, Research Administrator, Market Researcher, Survey Researcher, Research Project Coordinator

SALARY:

£25,000 - £28,000 per annum (depending on experience)

LOCATION:

Buckfastleigh, Devon (Office-Based; Partial Home-Working Possible)

JOB TYPE:

Full-Time, Permanent

WORKING HOURS:

37.5 hours per week, 5 days per week, usually Monday to Friday, approximately 9.00am - 5.00pm (flexible hours may be possible)

JOB OVERVIEW

This is an opportunity to contribute across the survey process in a varied position where accuracy, initiative and collaboration are valued. The Research Executive works closely with a Director and research and fieldwork colleagues.

The Research Executive supports high-quality delivery across postal, telephone, online and face-to-face research while developing knowledge of quality systems, the Market Research Society’s Code of Conduct and GDPR.

With direct client contact and team supervision responsibilities, the Research Executive can make a visible contribution to smooth project delivery and dependable client outputs.

DUTIES

Your duties as the Research Executive include:

• Survey Materials and Questionnaires: Design and check questionnaires for postal, telephone, online and face-to-face surveys, check and upload contact and address lists, and prepare questionnaires for data processing

• Postal Survey Production: Manage printing and dispatch of postal survey materials with the delivery partner

• Data Processing and Capture: Process data and capture responses from paper questionnaires

• Data Cleaning and Quality Checks: Export, clean and quality-check results across fieldwork methods, including coding and cleaning open-ended comments

• Reporting: Contribute to report writing

• Project Liaison: Work with research and fieldwork colleagues to support smooth project delivery

• Client Communication: Handle client queries and provide progress updates

• Team Supervision: Line manage data-processing staff and temporary survey staff

• Telephone Survey Support: Provide supervisory cover and support quality management for the telephone survey team during normal office hours

• Quality and Office Support: Carry out general office duties and support quality management for external quality audits

• Research Standards and Compliance: Develop knowledge of quality control systems, the Market Research Society’s Code of Conduct and data protection legislation, including GDPR

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous work experience, potentially in customer service, data processing or an allied role

• Excellent Microsoft Office skills, including Excel, Word and Outlook, with a good typing speed

• Very good literacy and a strong understanding of the need for accuracy

• Understanding of and interest in the survey research process

• Positive, proactive communication skills and the ability to work with people at all levels towards shared goals

• Ability to work effectively in a small team, manage time pressure and meet deadlines and targets

• Ability to use initiative and make decisions where required

• Strong attention to detail, particularly when working with figures

• Ability to prioritise workload and communicate priorities effectively

• Flexibility in working hours

DESIRABLE

• Degree-level education

• Microsoft PowerPoint skills

• Knowledge of quality control systems

• Knowledge of statistics

JOB REF: AWDO-P15278