Read more

AWD online; Devon and Torbay; On-site; GBP 25,000 - 28,000; Full time

Job summary

AWD online is seeking a Research Executive to contribute across survey administration, data processing, analysis and reporting. You’ll work closely with a Director and team, supporting high-quality delivery and client outputs while developing knowledge of quality standards and GDPR.

This role involves designing questionnaires, data processing, reporting, and coordinating with research and fieldwork colleagues to ensure smooth project delivery.

Qualifications

• Previous work experience, potentially in customer service, data processing or an allied role
• Excellent Microsoft Office skills, including Excel, Word and Outlook, with a good typing speed
• Very good literacy and a strong understanding of the need for accuracy
• Understanding of and interest in the survey research process
• Positive, proactive communication skills and the ability to work with people at all levels towards shared goals
• Ability to work effectively in a small team, manage time pressure and meet deadlines and targets
• Ability to use initiative and make decisions where required
• Strong attention to detail, particularly when working with figures
• Ability to prioritise workload and communicate priorities effectively
• Flexibility in working hours

Responsibilities

• Survey Materials and Questionnaires: Design and check questionnaires for postal, telephone, online and face-to-face surveys, check and upload contact and address lists, and prepare questionnaires for data processing
• Postal Survey Production: Manage printing and dispatch of postal survey materials with the delivery partner
• Data Processing and Capture: Process data and capture responses from paper questionnaires
• Data Cleaning and Quality Checks: Export, clean and quality-check results across fieldwork methods, including coding and cleaning open-ended comments
• Reporting: Contribute to report writing
• Project Liaison: Work with research and fieldwork colleagues to support smooth project delivery
• Client Communication: Handle client queries and provide progress updates
• Team Supervision: Line manage data-processing staff and temporary survey staff
• Telephone Survey Support: Provide supervisory cover and support quality management for the telephone survey team during normal office hours
• Quality and Office Support: Carry out general office duties and support quality management for external quality audits
• Research Standards and Compliance: Develop knowledge of quality control systems, the Market Research Society’s Code of Conduct and data protection legislation, including GDPR

Skills

Microsoft Office

Communication

Time management

Attention to detail

Teamwork

Data processing

Tools

Excel

Word

Outlook

Job description

Join a research team in a varied position covering survey administration, data processing, analysis, reporting and client contact. All levels of experience will be considered, but some work experience is needed, ideally in customer service, data processing or similar, plus strong MS Office skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Research Analyst, Insight Executive, Research Assistant, Research Officer, Research Coordinator, Research Administrator, Market Researcher, Survey Researcher, Research Project Coordinator

SALARY: £25,000 - £28,000 per annum (depending on experience)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, 5 days per week, usually Monday to Friday, approximately 9.00am - 5.00pm (flexible hours may be possible)

JOB OVERVIEW

This is an opportunity to contribute across the survey process in a varied position where accuracy, initiative and collaboration are valued. The Research Executive works closely with a Director and research and fieldwork colleagues.

The Research Executive supports high-quality delivery across postal, telephone, online and face-to-face research while developing knowledge of quality systems, the Market Research Society’s Code of Conduct and GDPR.

With direct client contact and team supervision responsibilities, the Research Executive can make a visible contribution to smooth project delivery and dependable client outputs.

DUTIES

Your duties as the Research Executive include:

• Survey Materials and Questionnaires: Design and check questionnaires for postal, telephone, online and face-to-face surveys, check and upload contact and address lists, and prepare questionnaires for data processing
• Postal Survey Production: Manage printing and dispatch of postal survey materials with the delivery partner
• Data Processing and Capture: Process data and capture responses from paper questionnaires
• Data Cleaning and Quality Checks: Export, clean and quality-check results across fieldwork methods, including coding and cleaning open-ended comments
• Reporting: Contribute to report writing
• Project Liaison: Work with research and fieldwork colleagues to support smooth project delivery
• Client Communication: Handle client queries and provide progress updates
• Team Supervision: Line manage data-processing staff and temporary survey staff
• Telephone Survey Support: Provide supervisory cover and support quality management for the telephone survey team during normal office hours
• Quality and Office Support: Carry out general office duties and support quality management for external quality audits
• Research Standards and Compliance: Develop knowledge of quality control systems, the Market Research Society’s Code of Conduct and data protection legislation, including GDPR

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous work experience, potentially in customer service, data processing or an allied role
• Excellent Microsoft Office skills, including Excel, Word and Outlook, with a good typing speed
• Very good literacy and a strong understanding of the need for accuracy
• Understanding of and interest in the survey research process
• Positive, proactive communication skills and the ability to work with people at all levels towards shared goals
• Ability to work effectively in a small team, manage time pressure and meet deadlines and targets
• Ability to use initiative and make decisions where required
• Strong attention to detail, particularly when working with figures
• Ability to prioritise workload and communicate priorities effectively
• Flexibility in working hours

DESIRABLE

• Knowledge of quality control systems
• Knowledge of statistics

JOB REF: AWDO-P15278