Rescue and Recovery Deployment Operations Manager OOHs

RAC; Walsall; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Share in company success

Free RAC Ultimate breakdown cover

Car salary sacrifice scheme

Generous holidays

Pension & life cover

Wellbeing support

Exclusive discounts

Job summary

RAC is seeking an experienced Rescue and Recovery Deployment Operations Manager (Out of Hours) to lead deployment teams across nights and weekends in a true 24/7 environment. You will drive performance, improve service outcomes, and shape how rescue and recovery activity is delivered.

You will work with senior leaders, contractors and frontline colleagues to maximise customer experience and operational efficiency, while coaching deployment leads and embedding continuous improvement.

Qualifications

• Proven operational leader managing time-sensitive teams.
• Strong commercial awareness influencing outcomes.
• Ability to build relationships across levels and functions.
• Clear, credible communicator able to perform under pressure.
• Passionate about delivering excellent customer experience.
• Resilient and adaptable leader balancing urgent demands with long-term improvement.

Responsibilities

• Lead deployment teams across the Out of Hours function.
• Drive delivery of key operational and customer measures.
• Ensure resources are deployed right first time to support members.
• Coach Deployment Leads and team members to build capability.
• Identify opportunities to improve processes and reduce friction.
• Champion change and embed continuous improvement in daily activity.
• Build strong relationships across RAC, technical teams, and partners.

Skills

Operational leadership

Commercial awareness

Relationship building

Strong communicator

Customer experience

Resilience

Adaptability

Job description

About The Role

Rescue and Recovery Deployment Operations Manager (Out of Hours)

Join the RAC as a Rescue and Recovery Deployment Operations Manager and help shape how we deliver support to members when they need us most.

This is an exciting opportunity to lead one of the most critical areas of RAC’s operation, making sure our members receive the right support, at the right time, when they need us most. As Rescue and Recovery Deployment Operations Manager for Out of Hours, you will play a pivotal role in leading deployment teams across nights and weekends, driving performance, improving service outcomes and shaping how we deliver rescue and recovery activity across a true 24/7 environment.

We are seeking two operations managers to work 4 on 4 off who will be at the heart of fast-paced operational decision making, ensuring internal and external resources are deployed effectively to maximise customer experience and operational efficiency. Working closely with senior leaders, operational peers, technical teams, contractor partners and frontline colleagues, you will help deliver consistent outcomes across RAC’s rescue and recovery network.

What you'll do

• Leading associated deployment teams across the Out of Hours function, creating clarity, momentum and accountability across a complex operational environment.
• Driving delivery of key operational and customer measures.
• Ensuring rescue and recovery resources are deployed right first time to support members.
• Coaching and developing Deployment Leads and team members, building capability, confidence and consistency across the operation.
• Identifying opportunities to improve processes, remove friction and create better outcomes for customers, colleagues and partners.
• Championing change and transformation, helping teams adopt new ways of working and embedding continuous improvement into everyday activity.
• Building strong relationships across RAC, including Group Operations, technical teams, commercial areas, internal audit and external network partners.

What you'll need

• A proven operational leader with experience managing complex, time-sensitive teams and delivering performance through others.
• Someone with strong commercial awareness who understands how people, process, systems and data come together to influence operational results.
• A confident relationship builder who can influence at all levels, bring colleagues together and create alignment across teams and functions.
• A clear, credible communicator who can lead with pace, professionalism and purpose, especially when pressure is high.
• A passionate advocate for customer experience, with the curiosity and drive to continually improve how we serve our members.
• A resilient, adaptable and tenacious leader who can balance immediate operational demands with longer-term improvement activity.

Why you'll love working for us

• Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
• Free RAC Ultimate breakdown cover - From your very first day
• Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
• Generous holidays - 23 days plus bank holidays (rising to 25 with service)
• Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
• Wellbeing support- 24/7 confidential support helpline for you and your family
• Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way.