Out-of-Hours Rescue Deployment Operations Lead

RAC; Walsall; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Share in company success

Free RAC Ultimate breakdown cover

Car salary sacrifice scheme

Generous holidays

Pension & life cover

Wellbeing support

Exclusive discounts

Job summary

RAC is seeking an experienced Rescue and Recovery Deployment Operations Manager (Out of Hours) to lead deployment teams across nights and weekends in a true 24/7 environment. You will drive performance, improve service outcomes, and shape how rescue and recovery activity is delivered.

You will work with senior leaders, contractors and frontline colleagues to maximise customer experience and operational efficiency, while coaching deployment leads and embedding continuous improvement.

Qualifications

• Proven operational leader managing time-sensitive teams.
• Strong commercial awareness influencing outcomes.
• Ability to build relationships across levels and functions.
• Clear, credible communicator able to perform under pressure.
• Passionate about delivering excellent customer experience.
• Resilient and adaptable leader balancing urgent demands with long-term improvement.

Responsibilities

• Lead deployment teams across the Out of Hours function.
• Drive delivery of key operational and customer measures.
• Ensure resources are deployed right first time to support members.
• Coach Deployment Leads and team members to build capability.
• Identify opportunities to improve processes and reduce friction.
• Champion change and embed continuous improvement in daily activity.
• Build strong relationships across RAC, technical teams, and partners.

Skills

Operational leadership

Commercial awareness

Relationship building

Strong communicator

Customer experience

Resilience

Adaptability

Job description

RAC is seeking an experienced Rescue and Recovery Deployment Operations Manager (Out of Hours) to lead deployment teams across nights and weekends in a true 24/7 environment. You will drive performance, improve service outcomes, and shape how rescue and recovery activity is delivered.

You will work with senior leaders, contractors and frontline colleagues to maximise customer experience and operational efficiency, while coaching deployment leads and embedding continuous improvement.