Property Administrator

PMR; Borehamwood; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Discretionary bonus

Paid holidays

Pension

Life cover

Employee assistance programme

Team events and away days

Support towards professional资格

Job summary

PMR is seeking an organised administrator for the estates team in Borehamwood. You will keep records, produce reports, manage the team inbox, and help keep the leasehold portfolio compliant in a fast-moving office environment.

You'll bring at least one year in an admin or coordination role, be confident with Outlook 365 and Excel, and have experience handling customer complaints and reporting data. A friendly, collaborative culture and good tech support are highlighted.

Qualifications

• Minimum 1 year in an administrative or coordination role.
• Proficient with Outlook 365 and Excel.
• Experience handling customer complaints and liaising with external parties.
• Capable of compiling reports and managing data.
• Strong organisational skills and ability to priorities multiple tasks.

Responsibilities

• Maintain records, central systems and trackers, keeping them accurate.
• Prepare and issue reports, management agreements and leasehold documents.
• Manage team inbox and ensure service standards and KPIs are met.
• Support complaints process, investigate and escalate as needed.
• Assist with leasehold consents and certificates, and chase debtor queries.
• Liaise with managing agents, customers and external partners.

Skills

Organisation

Attention to detail

Prioritisation

Outlook 365

Excel

Tools

Outlook 365

Microsoft Excel

Job description

About our client

Our client manages a large residential leasehold portfolio across England and Wales, acting as a long-term steward for the homes in its care. They're a close-knit team who take pride in delivering a high standard of service, supported by good technology and a collaborative, friendly culture. It's a smaller business backed by a much larger group, so you get variety and a tight team with real stability.

The role

Reporting to the Estate Manager, you'll be the engine room of the estates function. You'll keep records, systems and trackers in order, prepare and issue reports and documents, manage a busy shared inbox, and help keep the portfolio compliant day to day. It blends administration, coordination and customer contact, so you'll need to juggle priorities and stay on top of detail in a fast-moving environment. It's a fully office-based role in Borehamwood.

What you'll be doing

• Keeping records, central systems and task trackers accurate and up to date
• Preparing, issuing and distributing reports, management agreements and leasehold documents
• Managing the team inbox and making sure service standards and KPIs are met
• Supporting the complaints process, investigating and escalating where needed
• Helping with leasehold consents and certificates, and chasing debtor queries
• Liaising with managing agents, customers and external partners to keep everyone aligned

Skills and experience

Essential

• At least a year in an administrative or coordination role
• Confident with Outlook 365, particularly Excel and email
• Experience handling customer complaints and dealing with external parties
• Comfortable managing data and pulling together reports
• Strong organisation, attention to detail and the ability to juggle competing priorities

Desirable

• Experience in property management or leasehold
• ATPI membership or above (they'll cover the cost of full membership)
• Full UK driving licence

Why join them

You'll join a friendly, close-knit team in a genuinely nice office with free on-site parking, on a salary of £35,000. The package includes a discretionary bonus, paid holiday, pension, life cover and an employee assistance programme, plus regular team events and away days. They'll also support you towards a professional qualification if you want one. It's a stable, people-first business and a good place to build a career in property.