Proficiency Testing Reporting Specialist

LGC Limited; Bury; Híbrido; GBP 26 000 - 36 000; Tempo integral

Resumo da oferta

LGC Standards is seeking a Reporting Coordinator to join our team in the UK. You will help deliver accurate reports and provide excellent customer support to organisations relying on our proficiency testing services.

This role requires strong organisational skills, attention to detail and a customer‑focused mindset, with collaboration across Reporting, Customer Services and Technical teams to ensure participants receive accurate results, high-quality reports and excellent service throughout

Qualificações

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Ability to work independently and collaboratively within a team.
• A proactive and customer-focused approach.

Responsabilidades

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Conhecimentos

Attention to detail

Organisational skills

Communication skills

Data handling

Microsoft Excel/Office

Independent and team work

Ferramentas

Microsoft Excel

Microsoft Word

Outlook

Descrição da oferta de emprego

LGC Standards is seeking a Reporting Coordinator to join our team in the UK. You will help deliver accurate reports and provide excellent customer support to organisations relying on our proficiency testing services.

This role requires strong organisational skills, attention to detail and a customer‑focused mindset, with collaboration across Reporting, Customer Services and Technical teams to ensure participants receive accurate results, high-quality reports and excellent service throughout