Repairs Surveyor

Guinness; Milton Keynes; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

Guinness is seeking a Repairs Surveyor to join our team covering Hertfordshire and Bedfordshire. You will carry out surveys and property inspections, oversee subcontracted repairs, and ensure works meet Guinness standards and timeframes.

The role is full-time with agile working, 40 hours per week, and involves proactive contractor management, excellent customer service, and strong IT skills to maintain accurate records on the go.

Qualifications

• Educated to Level 4 or higher in surveying/construction or built environment.
• Evidence of continuous professional development.

Responsibilities

• Carry out surveys and property inspections.
• Oversee delivery of subcontracted repairs.
• Ensure repairs are highlighted and completed in line with Guinness standards and timeframes.

Skills

Building standards knowledge

HHSRS assessments

Responsive repairs/voids/planned

Proactive/independent

Contractor management

Customer care & communication

IT skills (Microsoft Office, housing/​

Record keeping on mobile/workload

Guinness behaviours

Education

Level 4 HNC in Surveying/Construction & Built Environment

CPD evidence

Tools

Microsoft Office

Job description

About the role

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homesare safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking for a Repairs Surveyor to join our team covering locations in Hertfordshire & Bedfordshire. This is a full time, permanent role offering agile working.

The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes.

Working Hours: 40 hours per week, Monday to Friday, with 8-hour shifts scheduled between 8:00am and 8:00pm. Occasional Saturday working (8:00am to 12:00pm) on a rota basis, with no more than 1 in 4 weekends required.

What we are looking for

We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and an understanding of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly.

You will be able to demonstrate these essential skills:

• Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects.
• Experience of undertaking assessments in line with the Housing Health & Safety Rating System.
• Understanding of responsive repairs, voids works, planned and cyclical repairs requirements.
• Ability to be proactive and work on own initiative, with limited supervision.
• Experience of managing contractors.
• Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone.
• Good IT skills and knowledge of Microsoft Office, housing and property management systems.
• Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
• Demonstrates the Guinness Behaviours.

Desirable skills:

• A good understanding of the context of social housing.
• Experience in working within a commercially aware environment.

Essential qualifications:

• Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
• Evidence of continuous professional development.

Desirable qualifications:

• Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing.
• RICS (Building Surveying) or MCIOB membership.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.

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