Repairs Support Specialist - 6-Month Contract

Allscreens Nationwide Ltd; Eastleigh; On-site; GBP 26,000 - 32,000; Full time

Job summary

Abri is seeking a Repairs Support Officer for a 6-month fixed-term contract. You will listen to customers, take ownership, and work hard to resolve repairs and complaints.

The role involves gathering information from multiple teams to understand what happened and help customers get clear answers and support. The position offers variety, with opportunities to speak to operations, update customers, reassure them, and drive improvements.

Qualifications

• Customer-focused with strong communication skills.
• Ability to investigate issues and identify root causes.
• Organised with ability to manage competing priorities.

Responsibilities

• Respond to repair queries and assist customers with their concerns.
• Investigate issues, gather information, and collaborate with internal teams to resolve cases.
• Provide timely updates to customers and escalate where necessary.
• Identify opportunities to improve customer experience and processes.
• Build positive relationships with colleagues across departments.

Job description

Abri is seeking a Repairs Support Officer for a 6-month fixed-term contract. You will listen to customers, take ownership, and work hard to resolve repairs and complaints.

The role involves gathering information from multiple teams to understand what happened and help customers get clear answers and support. The position offers variety, with opportunities to speak to operations, update customers, reassure them, and drive improvements.