Repairs Support Officer

Arun District Council; Littlehampton; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Arun District Council is recruiting for a Repairs Support Officer in the Repairs and Maintenance Department, to join the Reactive Repairs Team. The role is based at Littlehampton Civic Centre and involves delivering a first-class customer service with integrity and reliability.

The post is permanent, 37 hours per week, with a DBS check required. The successful candidate will work within the team to meet performance targets, handle enquiries by phone and in person, and use council IT systems to

Qualifications

• Experience of working in a pressured environment, with telephone and face-to-face advice or guidance.
• Excellent telephone, communication and IT skills.
• Willing to work as part of a team to deliver a high-quality service.

Skills

Customer service

Telephone skills

IT skills

Teamwork

Problem solving

Flexible working

Attention to detail

Tools

Computer systems

Job description

Employer: Arun District Council

Salary: £30,023 - £32,046 per annum

Location: Arun Civic Centre, Littlehampton, West Sussex

Contract: Permanent

Working Pattern: Full Time

Hours: 37 hours per week.

DBS Check: Yes

Closing Date: 17/09/2026 at 23:59

Reference: CE/26/343804

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could bethat difference.

Overall Job Purpose:

The Repairs and Maintenance Department are seeking to fill a Repairs Support Officer post to work within our Reactive Repairs Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are always maintained.

To be part of our skilled and dynamic team, you must:

• Be willing to work as part of a team to provide a high-quality service to customers.
• Be performance driven and able to achieve performance targets.
• Have experience of working in a pressured environment preferably where advice, guidanceand problem-solving skills have been exercised on the telephone as well as face to face.
• Have excellent telephone answering, communication, and IT skills.
• Be of a flexible nature
• Be able to use a variety of computerised resources to access and process information.
• Be able to develop good working relationships with our Arun In House repairs team, our external contractors, suppliers and other services within the Council.
• Have enthusiasm, drive, commitment, and reliability.

Please note that this role is subject to a basic disclosure and barring service (DBS) check.

The post-holder will be office-based, working at Littlehampton Civic Centre.

For more information about joining the Repairs Support Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.