Repairs Supervisor

18 Recruitment Limited; Newcastle upon Tyne; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Company van

Fuel card

Paid holiday

Job summary

18 Recruitment Limited is seeking an experienced Repairs Supervisor to lead a team of operatives delivering responsive repairs, planned maintenance, and void refurbishment across social housing properties in the UK. You will ensure safety, efficiency, and high standards while delivering excellent customer service to residents.

The role requires strong leadership, multi-trade knowledge, and a solid understanding of health and safety, RAMS compliance, and KPIs.

Qualifications

• Proven experience as a Repairs Supervisor within social housing repairs and maintenance.
• Strong organisational and people management skills.
• Knowledge of RAMS and compliance requirements.
• Experience monitoring KPIs and maintenance metrics.
• Proficient in MS Office and mobile work systems.

Responsibilities

• Supervise and support a team of multi-trade operatives, subcontractors, and engineers.
• Manage day-to-day responsive repairs, planned maintenance, and void refurbishment programmes.
• Allocate workloads and monitor productivity to meet SLAs and KPIs.
• Conduct pre-inspections, WIP inspections, and post-work quality checks.
• Ensure compliance with health & safety laws and company policies.
• Review RAMS and drive continuous improvement across service delivery.
• Liaise with residents, clients, subcontractors, and internal teams.

Skills

Team leadership

Multi-trade knowledge

KPIs & reporting

Health & safety compliance

MS Office / mobile systems

Tools

RAMS processes

Job description

Permanent Position | Company Van & Fuel Card Provided

Are you an experienced Repairs Supervisor looking for a secure, long-term opportunity within the social housing sector? We are seeking a motivated and professional individual to lead a team of operatives delivering high-quality responsive repairs, planned maintenance, and void property works across a portfolio of social housing properties.

This is an excellent opportunity for an established Repairs Supervisor, You'll play a key role in ensuring repairs are completed safely, efficiently, and to the highest standards while delivering excellent customer service to residents.

Duties & Responsibilities

• Supervise and support a team of multi-trade operatives, subcontractors, and engineers
• Manage day-to-day responsive repairs, planned maintenance, and void refurbishment programmes
• Allocate workloads and monitor productivity to ensure service level agreements and KPIs are achieved
• Conduct pre-inspections, work-in-progress inspections, and post-work quality inspections
• Ensure repairs are completed right first time and to a high standard
• Monitor and manage operative performance, productivity, attendance, and training needs
• Provide technical support and guidance across multiple trades including carpentry, plumbing, plastering, decorating, roofing, and general building maintenance
• Ensure compliance with health & safety legislation, company policies, and industry standards
• Review and implement RAMS (Risk Assessments and Method Statements)
• Investigate and resolve resident concerns, complaints, and service issues professionally
• Liaise with residents, clients, subcontractors, suppliers, and internal departments
• Monitor materials usage and control job costs
• Ensure accurate completion of reports, inspections, timesheets, and work management systems
• Support continuous improvement initiatives and drive service performance
• Attend operational meetings and provide performance updates to management

Requirements

• Proven experience as a Repairs Supervisor within social housing repairs and maintenance
• Excellent technical knowledge across multiple trades
• Experience managing operatives, subcontractors, and maintenance teams
• Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
• Knowledge of Health & Safety legislation, RAMS, and compliance requirements
• Experience monitoring KPIs, productivity, and performance metrics
• Strong organisational, communication, and people management skills
• Ability to effectively manage workloads and prioritise competing demands
• Proficient in Microsoft Office and mobile work management systems
• CSCS Card
• SSSTS, SMSTS, or IOSH Managing Safely qualification preferred
• Full clean UK driving licence
• Clean DBS check

Package

• Permanent contract
• Competitive salary
• Company van provided
• Fuel card provided
• Paid holiday entitlement

If you're an experienced Repairs Supervisor with a passion for delivering high-quality social housing maintenance services and leading successful teams, we'd love to hear from you.