Repairs Supervisor

Carrington West; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Repairs Supervisor to lead a dynamic team in delivering high-quality housing repairs. This role involves overseeing daily operations, ensuring compliance with health and safety regulations, and fostering a culture of excellence in customer service. The ideal candidate will possess strong leadership skills and a thorough understanding of housing maintenance operations. Join a forward-thinking company dedicated to improving community living standards while enjoying benefits like a company vehicle and uniform. This is a fantastic opportunity for those passionate about making a difference in housing management.

Benefits

Uniform provided

PPE provided

Company vehicle (if applicable)

Qualifications

• Extensive knowledge of housing maintenance and repairs operations.
• Experience supervising operatives or trade staff in a repairs or construction setting.

Responsibilities

• Lead and manage a team of trade operatives to ensure efficient repairs.
• Conduct inspections to ensure work quality and compliance with safety standards.

Skills

Leadership

Communication

Planning and Organization

Health & Safety Management

Customer Service

Education

NVQ Level 3 or equivalent

SMSTS/SSSTS certification

Tools

Housing Management Systems

Job description

Repairs Supervisor
Department: Housing Repairs
Section/Service: Housing Management
Reports to: Operations Manager
Contract Length: 3 month rolling contract
Hours: 36 hours
Rate: £34.48 p/h

1. Job Purpose
The Repairs Supervisor is responsible for leading and managing a team of trade operatives and apprentices to ensure the delivery of high-quality, efficient, and compliant responsive repairs, void property works, and planned maintenance. This includes overseeing daily operations, ensuring statutory compliance, and fostering a positive health and safety culture. The role also involves performance management, training delivery, and ensuring customer satisfaction across all aspects of the housing repairs service.

2. Key Responsibilities
·Lead, supervise, and motivate a team of operatives to meet daily and weekly work targets.
·Manage operational delivery of responsive repairs, planned works, and void refurbishments.
·Conduct pre- and post-inspections to ensure work quality and compliance.
·Oversee statutory compliance in specialist areas, including Gas, Electrical, and Fire Risk Assessment works.
·Ensure effective stock and materials management, coordinating plant and access equipment requirements.
·Liaise with Planning, Housing Response, and other teams to ensure optimal scheduling and resource deployment.
·Provide technical advice and support to operatives and internal staff.
·Monitor and manage contractor performance and quality of work.
·Approve variations and escalate as necessary within budget and policy frameworks.
·Deliver regular team briefings, 1:1s, appraisals, and tool-box talks.
·Undertake site visits to monitor work-in-progress and ensure health & safety compliance.
·Champion a culture of health and safety and ensure all operatives comply with relevant legislation and policies.
·Represent the service at resident meetings, community events, and exhibitions as required (including outside normal working hours).
·Maintain and operate a company or personal vehicle in line with the Council's policies.

Essential Qualifications:
·NVQ Level 3 or equivalent in a relevant trade or building discipline.
·SMSTS/SSSTS or equivalent health & safety certification.
·Full UK driving licence.

Desirable Qualifications:
·IOSH/NEBOSH certification.
·Trade apprenticeship or background in construction.
Knowledge & Experience:
·Extensive knowledge of housing maintenance and repairs operations.
·Experience supervising operatives or trade staff in a repairs or construction setting.
·Understanding of relevant statutory compliance including Gas Safe, Electrical, and FRA legislation.
·Experience in performance and resource management.
·Proven ability to manage Health & Safety in an operational environment.
Skills & Competencies:
·Strong leadership and team management skills.
·Excellent communication and interpersonal abilities.
·Able to interpret technical drawings and specifications.
·Strong planning and organizational skills.
·IT literate - experience using scheduling and housing management systems.
·Commitment to excellent customer service and tenant satisfaction.

4. Additional Information
·Occasional evening and out-of-hours work is required.
·Travel across multiple sites within the borough is expected.
·Uniform, PPE, and company vehicle (if applicable) will be provided.