Repairs Planning Team Leader

ZipRecruiter; Bristol; Hybrid; GBP 36,000; Full time

Job summary

A Bristol-based Housing Association is seeking a Repairs Planning Team Leader for a fixed term of 12 months. This full-time role features hybrid working arrangements, necessitating experience in managing teams within call handling environments and knowledge of repairs in social housing.

Benefits

Hybrid working

Excellent pension contribution

30 Days annual leave, with options to buy more

Responsibilities

• Managing a small team of coordinators within a housing provider
• Liaising with tenants and contractors over the phone in relation to repairs and surveys
• Handling complaints as required
• Coaching staff through tricky calls
• Ensuring internal staff are meeting pre-agreed KPIs

Skills

Experience of coordinating works

Experience of complaints handling

Strong phone manner

IT Literacy

Job description

Job Description

We are currently working in partnership with a Bristol based Housing Association, who are looking to appoint a Repairs Planning Team Leader on a fixed term contract for the next 12 months.

This will be a full-time position based in Bristol, with hybrid working (2/3 days home working) and a salary of £35,670 per annum.

The ideal candidate will have experience managing teams in a call handling settling, and an understanding of repairs/ social housing.

Duties will include (but are not limited to):

• Managing a small team of coordinators within a housing provider
• Liaising with tenants and contractors over the phone in relation to repairs and surveys
• Handling complaints as required
• Coaching staff through tricky calls
• Ensuring internal staff are meeting pre-agreed KPIs

Experience required:

• Experience of coordinating works
• Experience of complaints handling
• Strong phone manner
• IT Literacy

Rewards and Benefits:

• Hybrid working
• Excellent pension contribution
• 30 Days annual leave, with options to buy more

Working hours:

• 37 hours per week
• Monday – Thursday, 08:30 – 17:00, Friday 08:30 – 16:30

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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