Repairs Operations & Commercial Leader

Trent & Dove Housing; East Staffordshire; Presencial; GBP 52.000 - 72.000; Jornada completa

Descripción de la vacante

Trent & Dove Housing is seeking a senior leader to head the Repairs Support Team, directing planning, scheduling and commercial administration to support a high-performing responsive repairs and voids service.

You will manage diary systems, resource planning across direct employees and external contractors, and ensure robust controls and customer satisfaction through data-driven improvements.

Formación

• Experience in scheduling, planning or workforce deployment in repairs, maintenance or construction.
• Experience in performance management, service improvement and KPI reporting.
• Experience managing customer complaints and service recovery.
• Experience with directly employed labour and subcontractor delivery models.
• Full UK Driving Licence with ability to travel between office and operational sites.

Responsabilidades

• Lead and develop the Repairs Support Team to plan, schedule and provide customer support for repairs and voids.
• Maximise workforce productivity through trade diaries, resource planning and scheduling with operatives and contractors.
• Provide commercial assurance: job costing, financial controls and subcontractor/material expenditure validation.
• Oversee complaints and customer feedback, ensuring investigations within policy timescales and service improvements.
• Act as link between operations, commercial management and customer experience to ensure cost-effective repairs delivery.

Conocimientos

Scheduling & workforce planning

Performance management

KPI reporting

Customer complaints handling

Leadership & people management

Commercial awareness

Analytical reporting

Stakeholder management

Travel between sites

Communication skills

Educación

Relevant professional qualification or equivalent experience

Descripción del empleo

Trent & Dove Housing is seeking a senior leader to head the Repairs Support Team, directing planning, scheduling and commercial administration to support a high-performing responsive repairs and voids service.

You will manage diary systems, resource planning across direct employees and external contractors, and ensure robust controls and customer satisfaction through data-driven improvements.