Repairs Officer

Notting Hill Genesis Group; Greater London; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous pension scheme

Flexible working opportunities

Annual leave entitlement

Job summary

Notting Hill Genesis Group is seeking a Repairs Officer to join our Repairs team in Kings Cross, London. You will coordinate day-to-day repairs, work with contractors and inspect work to ensure high standards and safety across our homes.

We expect strong customer-service skills, excellent organisation, and the ability to manage competing priorities in a busy office. You’ll contribute to performance monitoring and compliant administrative processes, with a commitment to continuous improvement.

Qualifications

• Experience in working in a customer service environment.
• Highly organised and able to manage conflicting priorities in a busy office.
• Experience of providing performance monitoring and commentary against business targets.
• Experience of developing and running administrative systems and processes.
• Good understanding of relevant legislation and regulatory requirements.

Responsibilities

• Coordinate day-to-day repairs and ensure timely completion.
• Work with contractors and inspectors to maintain safe, well-maintained homes.
• Ensure visits/inspections occur on time and to a high standard.
• Monitor and report on repair delivery performance and learnings for service improvement.

Skills

Customer service

Organisational skills

Prioritisation

Performance monitoring

Administrative systems

Job description

# Vacancies Repairs Officer## Job IntroductionNotting Hill Genesis, one of London's largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs team. In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.**What you’ll do**As a Repairs Officer, you’ll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You’ll use your problem-solving skills and customer-focused mindset to ensure residents only need to ask once - and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you’ll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.**Join us in our****commitment****to delivering excellent service and creating well-maintained homes where our residents****feel****safe and proud****.****How you’ll do it*** Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.* A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.* Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management.* A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback* Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.Please review the attached role profile for more information.**The ideal candidate**We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential:* Experience in working in a customer service environment* Highly organised and experience of managing conflicting priorities in a busy office environment* Experience of providing performance monitoring and commentary against business targets* Experience of developing and running administrative systems and processes* Good understanding of relevant legislation and regulatory requirements.Desirable:* Experience in managing and coordinating responsive repairs**What’s in it for you?**Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Benefits include:* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)* Generous pension scheme* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations* Health cash plan* Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more* Interest free loans - season ticket loan, tenancy deposit loan, and training loan* Cycle to work scheme* Life Assurance x 4 annual salary**All about us**Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/**Selection Process**Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessment.Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail] reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.### Attached documents* Values at NHG.pdf* 2026 Repairs Officer.pdfApply+−Leaflet | OpenStreetMap contributors### Repairs Officer* **Salary** £29,162 to £35,558 per annum for 35 hours per week.* **Frequency** Annual* **Job Reference** nhg/TP/32009/2070* **Contract Type** Permanent* **Working Hours** 35* **Location** Kings Cross, United Kingdom* **Posted on** 7 October, 2026* **Closing Date** 21 October, 2026