Repairs Administrator

Niyaa People; Cannock; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

1 day from home after training

Immediate start

Office-based initially

Job summary

Niyaa People are hiring a Repairs Administrator to support a busy housing repairs team, ensuring queries, repairs and complaints are dealt with promptly. The role is full-time and office-based initially, with the possibility to work 1 day from home once fully trained.

You will manage the repairs inbox, provide residents with progress updates and liaise with contractors to resolve issues, while maintaining accurate records and a high standard of service.

Qualifications

• Previous experience within social housing, repairs, property maintenance or customer service
• Experience handling customer queries and complaints
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong organisational skills and the ability to prioritise a busy workload
• Excellent attention to detail and accurate record keeping
• Good IT skills and confidence using Microsoft Office
• Experience using a repairs or housing management system would be advantageous
• The ability to remain calm and professional when dealing with challenging customer situations
• A reliable and professional approach, with good references

Responsibilities

• Managing and monitoring a busy customer repairs inbox
• Responding to customer queries professionally and within agreed timescales
• Handling, logging and progressing customer complaints
• Liaising with customers regarding outstanding repairs and appointments
• Providing residents with regular updates on the progress of their repairs
• Liaising with operatives, contractors and internal teams to resolve customer queries
• Raising and updating repairs and work orders where required
• Monitoring outstanding queries and ensuring actions are followed up
• Maintaining accurate customer and repairs records
• Escalating complex or urgent issues to the appropriate team

Skills

Customer service

Administrative skills

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office

Housing management system

Job description

Join a well-established Housing Association in a customer-focused role supporting the delivery of an efficient and responsive repairs service. This Repairs Administrator position offers the opportunity to make a real difference to residents by ensuring their queries, repair issues and complaints are dealt with promptly and professionally.

You’ll be responsible for managing a busy customer queries inbox, responding to residents and supporting the team with customer complaints and repairs administration. This is a varied role that would suit someone who enjoys working with customers, is highly organised and can manage a busy workload while maintaining a high standard of service.

We’d love to hear from anyone with a background as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Customer Service Advisor, Customer Liaison Officer, Housing Officer, or someone with experience in social housing, repairs, property maintenance or customer service.

As a Repairs Administrator, you will be:

• Managing and monitoring a busy customer repairs inbox
• Responding to customer queries professionally and within agreed timescales
• Handling, logging and progressing customer complaints
• Liaising with customers regarding outstanding repairs and appointments
• Providing residents with regular updates on the progress of their repairs
• Liaising with operatives, contractors and internal teams to resolve customer queries
• Raising and updating repairs and work orders where required
• Monitoring outstanding queries and ensuring actions are followed up
• Maintaining accurate customer and repairs records
• Escalating complex or urgent issues to the appropriate team

I’d love to speak to anyone who has:

• Previous experience within social housing, repairs, property maintenance or customer service
• Experience handling customer queries and complaints
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong organisational skills and the ability to prioritise a busy workload
• Excellent attention to detail and accurate record keeping
• Good IT skills and confidence using Microsoft Office
• Experience using a repairs or housing management system would be advantageous
• The ability to remain calm and professional when dealing with challenging customer situations
• A reliable and professional approach, with good references

Key requirements for this Repairs Administrator role:

• Previous experience in customer service, repairs administration or housing
• Experience managing customer queries and/or complaints
• Strong administration and communication skills
• Reliable with a strong employment history and good references

The role is offering the following benefits:

• Monday–Friday, 08:00–16:00
• Full-time, office-based initially
• Opportunity to work 1 day from home once fully trained
• Immediate start available
• A customer-focused role within a busy housing repairs team
• Opportunity to develop your experience within social housing