Housing Repairs Officer

Park Avenue Recruitment; Knaphill; On-site; GBP 30,000 - 36,000; Full time

Job summary

Park Avenue Recruitment is recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract.

This hands-on operational role supports the delivery of the Council's responsive repairs service, working closely with internal teams and external contractors to ensure repairs are progressed and residents receive an effective service.

Interviews are next week, with a view to starting on 31 August.

Qualifications

• Experience in housing repairs, property services or responsive repairs environments.
• Experience liaising with contractors and monitoring outstanding works.
• Understanding repairs processes within social housing or Local Authority.
• Experience managing complaints, ideally including Stage 1 responses.
• Strong organisation skills and ability to manage multiple priorities.

Responsibilities

• First point of contact for responsive repair enquiries.
• Liaise with repairs contractor and chase outstanding works.
• Manage shared repairs inboxes and respond to staff/contractor/resident requests.
• Handle calls related to responsive repairs and ongoing works.
• Manage Stage 1 repairs complaints end to end.
• Support contractor meetings, take minutes and follow up actions.
• Monitor contractor performance and repairs KPIs.
• Review and authorise contractor quotes.
• Provide operational cover across repairs service.
• Review repairs information and analyse data to identify trends.

Skills

Housing repairs

Contract liaison

KPIs

Data analysis

Stakeholder management

Job description

Housing Repairs Officer

24 per hour
4-5 Month Contract
Full-time Monday-Friday, 9am-5pm
5 days per week on-site
Start date: 31 August

I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract.

This is a hands-on operational role supporting the delivery of the Council's responsive repairs service, working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service.

Key responsibilities will include:

• Acting as a first point of contact for responsive repair enquiries


• Liaising closely with the Council's repairs contractor and chasing outstanding works and orders


• Managing shared repairs inboxes and responding to requests from staff, contractors and residents


• Handling calls relating specifically to responsive repairs and ongoing works


• Managing Stage 1 repairs complaints from end to end, including investigation and written responses


• Supporting contractor meetings, taking minutes and following up agreed actions


• Monitoring contractor performance and supporting the management of repairs KPIs


• Reviewing and authorising appropriate contractor quotes


• Providing operational cover across the repairs service when required


• Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues

The successful candidate will ideally have:

• Previous experience working within housing repairs, property services or a responsive repairs environment


• Experience liaising with contractors and monitoring outstanding works


• A good understanding of repairs processes within social housing or a Local Authority


• Experience managing complaints, ideally including Stage 1 responses


• Strong organisational skills and the ability to manage multiple priorities and inboxes


• Confidence working with repairs data, KPIs and contractor performance information

This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution.

Interviews are taking place next week, with a view to starting on 31 August.

If you're interested or know somebody with relevant housing repairs experience,