Remote Service Coordinator for Repair Centre

Indra Group UK & Ireland; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holidays: 25 days per annum + 8 bank/9

Pension - 4% employee and 4% employer

Private medical insurance (including 3

Life assurance

Income protection

Employee assistance programs

Flexible/remote working options

Charitable initiatives

Social events

Learning and development programs

Innovative & collaborative work enviro

Job summary

Indra UK & Ireland is seeking a Service Coordinator to support the day-to-day operation of the Repair Centre, coordinating OEM and third-party repair processes and maintaining accurate records across Excel, databases and manual systems.

You will liaise with OEMs, repair providers and internal teams to ensure repairs meet turnaround times, costs and quality standards, while performing general administrative duties and handling packages and equipment as required.

Qualifications

• Experience in a similar technical or administrative role.
• Competent in Microsoft Excel, with demonstrable previous experience using spreadsheets.
• Strong attention to detail and a proven ability to maintain accurate records.
• Good written and verbal communication skills.
• Willingness and ability to manually handle packages, boxes and equipment.

Responsibilities

• Administer and manage the day-to-day OEM and third-party repair processes.
• Liaise with internal departments, OEMs and third-party repairers to ensure repairs meet agreed turnaround times, cost expectations and quality standards.
• Manage repair quotations, raise purchase requisitions and check invoices where required.
• Proactively monitor and chase outstanding repairs, ensuring progress is tracked and delays are addressed.
• Document changes to repair processes and maintain accurate computerised and manual records.
• Analyse repair fault and resolution data, producing reports on OEM performance and costs.
• Provide updates and feedback to customers where required.
• Coordinate equipment disposals and maintain appropriate disposal records.
• Administer the awaiting spare parts process and undertake other Repair Centre administrative duties.
• Provide cover for the Repair Centre Administrator during periods of absence.
• Advise the Repair Centre management team of any issues that may affect the efficient operation of the department.

Skills

Administrative experience

Strong attention to detail

Good written and verbal communication

Organization and time management

Manual handling

Education

ONC or equivalent qualification

HNC or equivalent qualification

Tools

Microsoft Excel

Job description

Indra UK & Ireland is seeking a Service Coordinator to support the day-to-day operation of the Repair Centre, coordinating OEM and third-party repair processes and maintaining accurate records across Excel, databases and manual systems.

You will liaise with OEMs, repair providers and internal teams to ensure repairs meet turnaround times, costs and quality standards, while performing general administrative duties and handling packages and equipment as required.