Repairs Contracts Supervisor - Customer-Centric Team Lead

Richmond Housing Partnership (RHP)

Greater London

Hybrid

GBP 40,000 - 49,000

Full time

7 days ago

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Benefits offered by this job

Hybrid/flexible working

Pension payments doubled by us, up to

11.3%

29 days annual leave plus bank"

Enhanced family leave

Simply Health level 5 healthcare plan

Generous annual wellbeing allowance

Job summary

Richmond Housing Partnership (RHP) is recruiting a Repairs Contracts Supervisor to lead a multi‑skilled team of Operatives, suppliers and contractors. You will ensure efficient repairs handling, quick issue resolution and consistently high customer satisfaction.

You will supervise in a busy, demand‑led environment, manage budget considerations and foster strong internal and external collaboration. Strong communication and inclusive leadership are essential, with DBS check possible for successful

Qualifications

Experience of working in a similar role.
Ability to hit the ground running and drive a customer‑centric culture.
Excellent communication skills to build relationships inside and outside the organisation.
Experience supervising a team in a busy, demand‑led environment with budget awareness.

Responsibilities

Monitor and develop a team of multi‑skilled Operatives, suppliers and contractors to ensure high‑quality repairs.
Identify and resolve repairs cases quickly to keep customers satisfied at every stage.
Supervise operations with a focus on cost control while delivering excellent customer service.