Repairs Supervisor

RG Setsquare; Ilford; On-site; GBP 36,000 - 54,000; Full time

Job summary

RG Setsquare Recruitment is seeking an experienced Repairs Supervisor to join a leading property maintenance and social housing contractor in London, E15.

You will oversee responsive repairs, lead a team of operatives, ensure safety, and deliver high-quality, on-time work across residential properties.

Qualifications

• Previous experience as Repairs Supervisor or similar role in housing maintenance.
• Experience with responsive repairs, building maintenance, and KPI monitoring.
• Full UK Driving Licence.
• Excellent leadership and communication skills.
• Knowledge of Health & Safety legislation.
• Experience with resident liaison and contract management.

Responsibilities

• Supervise and manage a team of operatives and subcontractors.
• Ensure repairs meet service levels and quality standards.
• Carry out site inspections and quality audits.
• Monitor KPIs and productivity.
• Maintain Health & Safety compliance across works.
• Liaise with residents, clients, planners, and office teams.
• Review works and authorise variations.
• Support workforce planning and scheduling.
• Maintain records using internal systems.
• Mentor apprentices and support team development.

Skills

Team Leadership

Responsive Repairs

Social Housing Maintenance

Reactive Maintenance

Quality Assurance

Performance Management

Health & Safety Compliance

Resident Liaison

Resource Planning

Contractor Management

Tools

Microsoft Office

Workforce management systems

Job description

Repairs Supervisor

London, E15

Social Housing & Property Maintenance

Full-Time Opportunity

RG Setsquare Recruitment is currently seeking an experienced Repairs Supervisor to join a leading property maintenance and social housing contractor in London, E15.

This is an excellent opportunity for a motivated professional with a strong background in responsive repairs and maintenance to lead a team of operatives, drive performance, and ensure exceptional service delivery across residential properties.

The Role

You will oversee the delivery of responsive repairs and maintenance works, ensuring all jobs are completed safely, on time, within budget, and to the highest quality standards. You will act as the key link between operatives, residents, and management teams, helping to maintain excellent customer satisfaction levels.

Key Responsibilities

• Supervise and manage a team of multi-skilled operatives and subcontractors
• Ensure repairs are completed within agreed service levels and quality standards
• Carry out site inspections and quality audits
• Monitor operative productivity and performance against KPIs
• Ensure Health & Safety compliance across all works
• Investigate and resolve repair and customer service issues
• Liaise with residents, clients, planners, and office teams
• Review completed works and authorise variations where required
• Support workforce planning and scheduling
• Maintain accurate records using internal systems
• Mentor apprentices and support team development

Essential Requirements

• Previous experience as a Repairs Supervisor, Maintenance Supervisor, Responsive Repairs Supervisor, Working Foreman, or Multi-Trade Supervisor
• Experience within Social Housing, Housing Associations, Local Authority, or Property Maintenance Contracts
• Strong knowledge of responsive repairs and building maintenance
• Excellent leadership and communication skills
• Good understanding of Health & Safety legislation
• Full UK Driving Licence
• IT literate with experience using Microsoft Office and workforce management systems

Desirable Qualifications

• CSCS Card
• SSSTS, SMSTS, or IOSH Managing Safely
• Trade background in carpentry, plumbing, painting & decorating, or general building maintenance
• Experience managing KPIs, SLAs, and first-time-fix performance

Skills

• Team Leadership
• Responsive Repairs
• Social Housing Maintenance
• Reactive Maintenance
• Quality Assurance
• Performance Management
• Health & Safety Compliance
• Resident Liaison
• Resource Planning
• Contractor Management