Repairs Assistant

Scvo; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Defined Contribution Pension Scheme

25 days annual leave

Public holidays (pro rata)

Job summary

Thenue Housing Association in Glasgow is seeking a Repairs Assistant to join our Repairs Team. You will help deliver an effective Repairs and Voids service, handling reactive repairs from notification through to completion, and ensuring customer satisfaction.

You will liaise with contractors and tenants, monitor progress against timescales, and contribute to service improvement. A solid general education and understanding of social housing practices are desirable; a flexible, hybrid working

Qualifications

• Good general education is essential.
• Experience of working within a social housing environment is desirable.

Responsibilities

• Process and monitor reactive repairs from notification through to completion.
• Liaise with contractors and customers to coordinate work.
• Monitor progress against timescales and contribute to service improvements.

Skills

Customer service

Communication

Teamwork

Education

General education

Job description

Thenue Housing Association has over 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities and have around 45 sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along with a few listed buildings and new build properties developed by the Association. They are spread across several locations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston and Blackhill.

We are looking to recruit a Repairs Assistant to join our Repairs Team. As part of the team, you will help deliver an effective Repairs and Voids Service that is responsive to the needs of our customers, staff and Board Members. You will support the processing and monitoring of reactive repairs from notification through to completion, liaise with contractors and customers, monitor progress against timescales and contribute to the continuous improvement of the service. Good general education is essential and experience of working within a social housing environment is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working, in line with both our service delivery requirements and relevant Team Charters. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Repairs Assistant, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary,

• Defined Contribution Pension Scheme
• 25 days annual leave plus 15 public holidays, (all pro rata as per contract hours)

A level one Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.