On site: Glasgow

Scvo; Glasgow; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Thenue Housing Association in Glasgow is recruiting a Repairs Assistant to join the Repairs Team. You will support the processing and monitoring of reactive repairs from notification through to completion, liaising with contractors and customers to ensure timely, quality resolutions.

Good general education is essential, and experience in a social housing environment is desirable. Thenue offers a supportive, customer-focused workplace with flexible/hybrid working arrangements and an emphasis on

Qualifications

• Good general education is essential.
• Experience of working within a social housing environment is desirable.
• Ability to liaise with contractors and customers to monitor repairs.

Responsibilities

• Support processing and monitoring of reactive repairs from notification to completion.
• Liaise with contractors and customers and track progress against timescales.
• Contribute to continuous improvement of repairs and voids service.

Skills

Customer service

Communication

Repair coordination

Education

Good general education

Job description

We are committed to developing, managing and maintaining a range of affordable, quality housing in sustainable communities. Working with our people, we aim to improve all our services and grow deep community roots.

Thenue Housing Association has over 75 staff and provides high quality housing with a stock base of approximately3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located inGlasgow. We also provide a factoring service to over 800 owners within our communities and have around 45sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along witha few listed buildings and new build properties developed by the Association. They are spread across severallocations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston andBlackhill.

We are looking to recruit a Repairs Assistant to join our Repairs Team. As part of the team, you will help deliver aneffective Repairs and Voids Service that is responsive to the needs of our customers, staff and Board Members.You will support the processing and monitoring of reactive repairs from notification through to completion,liaise with contractors and customers, monitor progress against timescales and contribute to the continuousimprovement of the service. Good general education is essential and experience of working within a socialhousing environment is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working, in line with both our servicedelivery requirements and relevant Team Charters. We care about our people, our organisation, our tenants andcustomers, our communities, and our partners. As a Repairs Assistant, you will embrace our organisation’sculture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25days annual leave plus 15 public holidays, (all pro rata as per contract hours).

A level one Disclosure check will be required for this post. Thenue aims to be an equal opportunities employer.