M&E Repairs Coordinator | Admin & Compliance

Fortus Recruitment Group; Leatherhead; On-site; GBP 23,000 - 29,000; Full time

Job summary

Fortus Recruitment Group is seeking a Repairs Administrator - M&E for a busy Leatherhead-based team. You will provide admin support to the M&E repairs and maintenance team, raise and close repair jobs, schedule engineers and liaise with residents, engineers and subcontractors.

You'll process documentation, maintain compliance records, monitor progress to meet deadlines, handle calls and emails, and produce reports for supervisors while ensuring GDPR and Health & Safety policies are followed.

Qualifications

• Experience as an Administrator or Repairs/Maintenance/Compliance Administrator.
• Experience in social housing, property services, repairs or M&E desirable.
• Excellent organisation with attention to detail.
• Confident communicating with residents, engineers, subcontractors and internal teams.
• Strong IT skills including MS Office and repairs management systems.
• Ability to prioritise workload in a fast-paced environment.
• Proactive approach with problem-solving and strong customer service.

Responsibilities

• Provide administrative support to the M&E repairs and maintenance team.
• Raise, update and close repair jobs on the internal management system.
• Schedule appointments and coordinate engineers' diaries where required.
• Liaise with residents, engineers, subcontractors and internal teams to provide updates on repair progress.
• Process job documentation, certificates and completion paperwork.
• Maintain accurate records and ensure all compliance documentation is uploaded and filed correctly.
• Monitor outstanding jobs and assist in ensuring works are completed within agreed timescales.
• Handle incoming calls and emails, responding to enquiries in a professional and timely manner.
• Produce reports and provide general administrative support to supervisors and contract managers.
• Ensure compliance with company procedures, GDPR and Health & Safety requirements.

Skills

Organisational skills

Communication

Problem-solving

Customer service

Prioritisation

Tools

Microsoft Office

Maintenance management systems

Job description

Fortus Recruitment Group is seeking a Repairs Administrator - M&E for a busy Leatherhead-based team. You will provide admin support to the M&E repairs and maintenance team, raise and close repair jobs, schedule engineers and liaise with residents, engineers and subcontractors.

You'll process documentation, maintain compliance records, monitor progress to meet deadlines, handle calls and emails, and produce reports for supervisors while ensuring GDPR and Health & Safety policies are followed.