Repair Workshop Technical Administrator

TN United Kingdom; Exeter; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player in water services is seeking a Repair Workshop Technical Assistant to join their Exeter team. This full-time role offers a competitive salary and excellent benefits, focusing on enhancing asset repair activities and ensuring efficient operations. The ideal candidate will thrive in a dynamic environment, managing communication with suppliers and internal teams while supporting best practices in workshop administration. If you're passionate about contributing to a sustainable future and eager to develop your career, this opportunity is perfect for you.

Benefits

Generous holiday allowance

Discretionary bonus

Pension scheme

Share scheme

Health benefits

Wellbeing programs

Cycle to Work scheme

Financial support services

Qualifications

• Experience in a busy office environment with customer inquiries.
• Data analysis skills for root cause analysis of failed assets.

Responsibilities

• Manage workshop communication with suppliers and customers.
• Coordinate with departments on asset management and repairs.

Skills

Customer Service

Data Analysis

Communication

Office Administration

Education

5 GCSEs at Grade C or above

Tools

Asset Management Platform (MADE)

Job description

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Repair Workshop Technical Administrator, Exeter

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Client:

South West Water

Location:

Exeter, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

725e52da23c9

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

At South West Water, we believe that the strongest businesses are built on solid, stable foundations— with a vision and culture that encourage change, improvement, and innovation. We’re proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the South West. Our ambitions include reaching net-zero by 2030 and partnering with Wildlife Trusts, National Parks, and local organizations to foster a sustainable future. If you want to be part of a diverse team that values fresh ideas, #JustAddWater.

We currently have a Repair Workshop Technical Assistant position available for a motivated individual to join our team in Exeter. This is a full-time role with a competitive salary of £25,000 - £26,000 per annum, plus excellent benefits.

About the role:

The Repair Workshop Technical Assistant will enhance asset repair activities, workflow processes, and technical inquiries at the Repair Workshop (RWS) based in Exeter, ensuring efficient daily operations.

What you will be doing:

• Managing workshop communication with external suppliers and internal customers, including work prioritization.
• Coordinating with departments to manage risks related to “out of service” assets.
• Providing administrative support to Repair Workshop facilities to promote best practices.
• Issuing Repair Workshop job packs to Craftspeople.
• Monitoring and managing the Repair Workshop mailbox for correspondence.
• Understanding technical aspects of workshop activities to support decisions with the Craft Team, suppliers, and customers.
• Liaising with suppliers regarding technical requirements, pricing, and deliveries.
• Supporting asset customization via the company’s asset management platform (MADE).
• Providing reports to the Regional Repair Workshop Manager.
• Advising customers on repair versus replacement costs and options.
• Organizing repair documentation and job files to meet ISO, Health & Safety, and ATEX standards.
• Reviewing processes and procedures annually and recommending updates.
• Managing statutory inspections related to the Repair Workshop.
• Creating work orders for incoming assets requiring repair and managing subsequent repair processes.
• Handling goods receipt for purchase orders according to ‘Procure to Pay’ rules.
• Participating in team meetings, recording minutes and actions.
• Managing PPE and tools procurement for the workshop.
• Addressing supplier or service provider issues, including raising Vendor Concern Reports.
• Providing repair process updates and feedback to customers as needed.

What we are looking for:

• Experience handling customer inquiries promptly and effectively.
• Proven experience in a busy office environment.
• Data analysis skills supporting root cause analysis of failed assets.
• Experience working with external suppliers, service providers, and contractors.
• Minimum of 5 GCSEs at Grade C or above, including Mathematics, English, and another subject (or equivalent).

What's in it for you:

• Opportunities for ongoing development and training for a long-term career.
• Benefits including generous holiday allowance, discretionary bonus, pension, share scheme, health benefits, wellbeing programs, discounts, Cycle to Work, and financial support services.

Closing Date: 14th May 2025. To apply, click apply. The successful candidate will undergo a mandatory DBS check. Be yourself, we like it that way. We promote a culture of inclusion, diversity, and belonging. Our core values are:

• Be Rock Solid - Build trust and be dependable.
• Be You - Bring your best every day and be authentic.
• Be the Future - Embrace change, drive progress, and own challenges.