Repair Workshop Technical Administrator

South West Water; Exeter; On-site; GBP 25,000 - 26,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Repair Workshop Technical Assistant, um das Team in Exeter zu verstärken. In dieser spannenden Rolle sind Sie für die Unterstützung von Reparaturaktivitäten und die Verwaltung von Arbeitsabläufen verantwortlich. Sie werden mit internen und externen Partnern zusammenarbeiten, um sicherzustellen, dass Reparaturen effizient und gemäß den Standards durchgeführt werden. Mit einem wettbewerbsfähigen Gehalt und zahlreichen Entwicklungsmöglichkeiten bietet diese Position die Chance, Teil eines dynamischen Teams zu werden, das sich für Nachhaltigkeit und Qualität einsetzt. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Großzügiger Urlaubsanspruch

Discretionary Bonus

Pensionsplan

Aktienprogramme

Gesundheitsleistungen

Wohlfühlprogramme

Gruppenermäßigungen

Fahrrad-Leasing

Finanzielle Unterstützungsdienste

Qualifications

• Erfahrung in der Bearbeitung von Kundenanfragen.
• Proven experience in a busy office environment.

Responsibilities

• Verwaltung der Kommunikation im Workshop mit Lieferanten und internen Kunden.
• Bereitstellung administrativer Unterstützung für die besten Praktiken im Repair Workshop.

Skills

Kundenanfragen bearbeiten

Datenanalyse

Kommunikation mit Lieferanten

Education

Mindestens 5 GCSEs

Tools

MADE (Asset Management Plattform)

Job description

At South West Water, we believe that the strongest businesses are built on solid, stable foundations — with a vision and culture that foster change, improvement, and innovation.

We’re proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the beautiful South West area. Our ambitions include reaching net-zero by 2030 and partnering with Wildlife Trusts, National Parks, and local organizations to ensure a better future for generations to come.

If you want to be part of a diverse team where opportunities abound and new ideas are welcomed, #JustAddWater.

We currently have a Repair Workshop Technical Assistant position available for a motivated individual to join our team in Exeter. This is a full-time role offering a competitive salary of £25,000 - £26,000 per annum plus excellent benefits.

About the role:

The Repair Workshop Technical Assistant will support asset repair activities, workflow processes, and technical inquiries at the Exewater-based Repair Workshop, ensuring efficient daily operations.

What you will be doing:

• Managing workshop communication with suppliers and internal customers, prioritizing work based on demand.
• Coordinating with departments to manage risks related to “out of service” assets.
• Providing administrative support to ensure best practices in Repair Workshop operations.
• Issuing job packs to Craftspersons.
• Monitoring and managing correspondence via the Repair Workshop mailbox.
• Understanding technical aspects of workshop activities to facilitate discussions and decisions with the craft team, suppliers, and customers.
• Engaging with suppliers on technical requirements, pricing, and deliveries, and following up on orders.
• Supporting asset customization through the company’s asset management platform (MADE).
• Providing reports to the Regional Repair Workshop Manager.
• Advising customers on repair versus replacement costs and options.
• Organizing repair documentation and job files to meet ISO, Health & Safety, and ATEX standards.
• Reviewing and recommending updates to workshop processes annually.
• Managing statutory inspections related to the workshop.
• Creating work orders for incoming assets requiring repair and managing subsequent repair processes.
• Handling receipting of goods in line with procurement rules.
• Participating in team meetings, recording minutes, and following up on actions.
• Managing PPE and tools procurement for the workshop.
• Addressing supplier or service provider issues, including raising concern reports.
• Communicating repair processes and feedback to customers.

What we are looking for:

• Experience handling customer inquiries promptly and effectively.
• Proven experience in a busy office environment.
• Data analysis skills supporting root cause analysis of failed assets.
• Experience working with external suppliers, service providers, and contractors.
• Minimum of 5 GCSEs at Grade C or above, including Mathematics, English, and a relevant subject (or equivalent).

What's in it for you:

• Opportunities for ongoing development and long-term career growth, supported by our Investors in People recognition.
• Benefits including generous holiday allowance, discretionary bonus, pension, share schemes, health benefits, wellbeing programs, group discounts, cycle-to-work scheme, and financial support services.

Closing Date: 14th May 2025. If you're seeking a new challenge, click apply now to be considered for the Repair Workshop Technical Assistant role. We look forward to your application.

Please note, the successful candidate will undergo a mandatory DBS check as part of onboarding.

Be yourself, we like it that way. We aim to build a culture of belonging, where inclusion and diversity are valued and celebrated.

Our core values:

• Be Rock Solid - Build trust and be trusted. Depend on each other.
• Be You - Bring your best every day. Make your mark in your unique way.
• Be the Future - Embrace change, drive progress, own challenges.