Repair Workshop Technical Administrator

South West Water Limited; Exeter; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Repair Workshop Technical Assistant in Exeter. This full-time role offers a competitive salary and excellent benefits, including generous holidays and a discretionary bonus. You will enhance asset repair activities and support daily operations within the workshop, ensuring effective communication with suppliers and internal teams. The role is perfect for someone with strong customer service skills and a knack for data analysis. Be part of a team that values diversity and innovation while working towards a sustainable future.

Benefits

Generous holiday allowance

Discretionary bonus

Competitive contributory pension

Share-save scheme

Health benefits

Wellbeing support programs

Group discounts

Cycle to Work Scheme

Financial support services

Qualifications

• Experience in managing customer inquiries effectively.
• Proven experience in a busy office environment.

Responsibilities

• Manage workshop communication with suppliers and customers.
• Coordinate with departments to manage risks related to assets.

Skills

Customer Service

Data Analysis

Communication

Education

5 GCSEs at Grade C or above

Tools

Asset Management Platform (MADE)

Job description

At South West Water, we believe that the strongest businesses are built on solid, stable foundations — with a vision and a culture that foster change, improvement, and innovation.

We’re proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the beautiful South West area.

Our ambitions are significant.

We are committed to reaching net-zero by 2030 and have partnered with Wildlife Trusts, National Parks, and local organizations to help ensure a better future for generations to come.

If you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an Repair Workshop Technical Assistant position available for a motivated individual to join our team in Exeter. This is a full-time role offering a competitive salary of £25,000 - £26,000 per annum plus excellent benefits.

About the role:

The Repair Workshop Technical Assistant will enhance all asset repair activities, workflow processes, and technical inquiries within the Repair Workshop (RWS) based at Exeter. The role aims to enable efficient, effective, and productive daily operations within the workshop facilities.

What you will be doing:

• Managing workshop communication with external suppliers and internal customers, including work prioritization based on demand.
• Coordinating with various departments to effectively manage risks related to “out of service” assets.
• Providing administrative support to ensure best practices are maintained across Repair Workshop facilities.
• Issuing Repair Workshop job packs to Craftspersons.
• Monitoring and managing the Repair Workshop mailbox for all correspondence.
• Understanding the technical aspects of workshop activities to facilitate discussions and decisions with the craft team, suppliers, and customers.
• Liaising with suppliers regarding technical requirements, pricing, and deliveries, and following up on orders and inquiries.
• Supporting craft teams with asset customization via the company’s asset management platform (MADE).
• Providing Repair Workshop reports to the Regional Repair Workshop Manager.
• Advising customers on repair versus replacement costs and options.
• Organizing workshop documentation and job files to meet standards required for ISO, Health & Safety, and ATEX compliance.
• Reviewing and updating Repair Workshop processes and procedures annually.
• Managing statutory inspections related to the Repair Workshop.
• Recording incoming assets, creating work orders, and managing subsequent repair or replacement processes.
• Processing goods receipt for purchase orders in line with ‘Procure to Pay’ rules.
• Participating in workshop team meetings, recording minutes and actions.
• Managing PPE and tools procurement for the workshop.
• Addressing supplier or service provider issues, including raising Vendor Concern Reports.
• Providing feedback and communication to customers regarding repair processes.

What we are looking for:

• Experience handling customer inquiries effectively and promptly.
• Proven experience in a busy office environment.
• Data analysis skills supporting root cause analysis of failed assets.
• Experience working with external suppliers, service providers, and contractors.
• Minimum of 5 GCSEs at Grade C or above, including Mathematics, English, and a subject (or equivalent).

What's in it for you:

• Opportunities for ongoing development and training, supporting a long-term career with us. We are proud to be recognized as an Investors in People organization.

• In return, we offer:
• Generous holiday allowance plus bank holidays
• A discretionary bonus
• Competitive contributory pension
• Share-save scheme
• Various health benefits
• Wellbeing support programs
• Group discounts
• Cycle to Work Scheme
• Financial support services
• And more!

Closing Date: 14th May 2025

If you’re ready for a new challenge, click apply now to be considered for the Repair Workshop Technical Assistant position. We look forward to receiving your application.

Please note: The successful candidate will undergo a mandatory DBS check as part of onboarding.

Be yourself; we like it that way. We aim to build a culture of belonging, where inclusion is natural. Diversity is our strength and reflects our communities. We care, value everyone, and celebrate uniqueness.

Our core values:

Be Rock Solid — Build trust and be trusted. Be the dependable one.

Be You — Bring your best every day. Be authentic and make your mark in your own way.

Be the Future — Embrace change. Drive progress. Own the challenge.