Repair & Maintenance Coordinator

Cleansing Service Group Limited; Hexham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus scheme

Pension plan

Share options

Training & development

Job summary

Cleansing Service Group Limited is seeking a proactive administrator to support the Maintenance & Repair team in a busy environment. You will organize schedules for field engineers, handle customer communications, and ensure CRM data accuracy.

The role suits someone who values detail, reliability, and teamwork. Offering a permanent, full-time position in the Bellingham area near Hexham, with opportunities for development and a competitive benefits package.

Qualifications

• Strong communication skills (written and verbal).
• Proven administrative experience.
• Excellent attention to detail and accuracy.
• Confident IT skills and experience using CRM systems.
• Ability to meet deadlines and work to targets.
• Strong team player with a collaborative approach.
• Customer-focused and professional.

Responsibilities

• Provide operational and administrative support to the Maintenance & Repair team.
• Coordinate and schedule work for field-based service engineers.
• Act as a central point of contact for customer communication (email and phone).
• Manage incoming and outgoing communications efficiently and professionally.
• Maintain accurate data entry within the CRM system.
• Prepare job documentation and raise paperwork for service engineers.
• Process post-service invoicing accurately and promptly.
• Provide general administrative support and assist with ad hoc tasks as required.

Skills

Strong communication

Attention to detail

Team player

Calm under pressure

Reliable

Tools

CRM systems

Microsoft Office

Job description

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it's people, you'll find CSG is a great place to be.

Location:

Bellingham (near Hexham)

Salary:

£28,371.24

Role Type:

Permanent, Full-time

Hours:

40 hours per week (8am - 5pm)

Benefits of a CSG employee:

• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Employee referral bonus scheme.
• Attractive Pension Plan.
• Share Options - buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in-house, external training and apprenticeship schemes.
• Company health care cash plan - dental / opticians / physio / online GP etc.
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities:

• Provide operational and administrative support to the Maintenance & Repair team
• Coordinate and schedule work for field-based service engineers
• Act as a central point of contact for customer communication (email and phone)
• Manage incoming and outgoing communications efficiently and professionally
• Maintain accurate data entry within the CRM system
• Prepare job documentation and raise paperwork for service engineers
• Process post-service invoicing accurately and promptly
• Provide general administrative support and assist with ad hoc tasks as required

The Candidate:

• Strong communication skills (both written and verbal)
• Proven administrative experienceExcellent attention to detail and accuracy
• Confident IT skills and experience using CRM systems
• Ability to meet deadlines and work to targets
• Strong team player with a collaborative approach
• Comfortable working under pressure in a busy environment
• Proactive and solutions-focused
• Calm and organised in a fast-moving environment
• Customer-focused with a professional manner
• Reliable and committed to delivering high standards

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.

www.csg.co.uk

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https://www.csg.co.uk/recruitment-privacy-notice