Apprentice Repair & Maintenance Coordinator

Cleansing Service Group Limited; Hexham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual bonus scheme

Long Service Award

Employee recognition schemes

Employee referral bonus scheme

Pension plan

Share options

Retail discounts

Training opportunities

Health care cash plan

33 days holiday

Holiday Buy/Sell

Job summary

Cleansing Service Group Limited is seeking an organised administrator to join our Maintenance & Repair team in the Bellingham area near Hexham. You will provide operational and administrative support, coordinate field engineers, and communicate with customers by phone and email.

Key requirements include strong communication, attention to detail, and 4 GCSEs including English, Maths and a Science subject. Full-time, 40 hours per week, with a competitive salary and benefits package.

Qualifications

• Strong communication skills (written and verbal) and administrative experience.
• Excellent attention to detail and accuracy.
• Proactive and solutions-focused with good IT skills.

Responsibilities

• Provide operational and administrative support to the Maintenance & Repair team.
• Coordinate and schedule work for field-based service engineers.
• Act as a central point of contact for customer communication (email and phone).
• Manage incoming and outgoing communications professionally.
• Maintain accurate data entry within the CRM system.
• Prepare job documentation and raise paperwork for service engineers.
• Process post-service invoicing accurately and promptly.
• Provide general administrative support and assist with ad hoc tasks.

Skills

Communication skills

Administrative experience

Attention to detail

IT proficiency

Education

GCSEs including English, Maths, Science

Tools

CRM system

MS Office

Job description

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it's people, you'll find CSG is a great place to be.

Location:

Bellingham (near Hexham)

Salary:

£24,000

Role Type:

Permanent, Full-time

Hours:

40 hours per week (8am - 5pm)

Benefits of a CSG employee:

• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Employee referral bonus scheme.
• Attractive Pension Plan.
• Share Options - buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in-house, external training and apprenticeship schemes.
• Company health care cash plan - dental / opticians / physio / online GP etc.
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities:

• Provide operational and administrative support to the Maintenance & Repair team
• Coordinate and schedule work for field-based service engineers
• Act as a central point of contact for customer communication (email and phone)
• Manage incoming and outgoing communications efficiently and professionally
• Maintain accurate data entry within the CRM system
• Prepare job documentation and raise paperwork for service engineers
• Process post-service invoicing accurately and promptly
• Provide general administrative support and assist with ad hoc tasks as required

The Candidate:

• Strong communication skills (both written and verbal)
• Administrative experience
• Excellent attention to detail and accuracy
• Confident IT skills
• Ability to meet deadlines and work to targets
• Strong team player with a collaborative approach
• Comfortable working under pressure in a busy environment
• Proactive and solutions-focused
• Calm and organised in a fast-moving environment
• Customer-focused with a professional manner
• Reliable and committed to delivering high standards
• 4 GCSEs at grades A-C, grade 5 and above or the equivalent, these should include English Language, Maths and a Science subject.

Apprenticeship:

• You will be enrolled onto an apprenticeship, to learn the foundation knowledge, skills and behaviours required for this role.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.

www.csg.co.uk

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https://www.csg.co.uk/recruitment-privacy-notice