Lead Claims Team - Customer-First Repair

hastingsdirect; Leicester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hybrid working

Annual bonus scheme

Life assurance 4x salary

Matched pension contributions up to 10

Mental wellbeing support

25 days annual leave

Job summary

Hastings Direct in Leicester is seeking a Claims Team Leader - Repair to guide a team of approximately 13 colleagues, driving performance, engagement and continuous improvement while upholding a customer-first ethos.

You will empower your team through coaching and development, ensuring exceptional service and aligning work with wider business goals. Strong leadership and stakeholder management are essential for success.

Qualifications

• Demonstrable experience in leadership within Claims or Insurance.
• Proven ability to lead and develop high-performing teams.
• Track record of improving colleague engagement and performance.
• Experience delivering excellent customer and business outcomes.
• Coaching and performance management experience.

Responsibilities

• Lead a team of around 13 colleagues, driving performance and engagement.
• Foster a customer-first ethos and ensure exceptional service outcomes.
• Coach, support and develop team members to improve outcomes and skills.

Skills

People leadership

Coaching

Performance management

Customer-centric mindset

Communication

Stakeholder management

Change leadership

Continuous improvement

Team development

Job description

Hastings Direct in Leicester is seeking a Claims Team Leader - Repair to guide a team of approximately 13 colleagues, driving performance, engagement and continuous improvement while upholding a customer-first ethos.

You will empower your team through coaching and development, ensuring exceptional service and aligning work with wider business goals. Strong leadership and stakeholder management are essential for success.