Repair Centre Manager

ZipRecruiter; Cardiff; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a Repair Manager to lead a dynamic team in Cardiff. This role involves overseeing daily operations in a tech-focused repair centre, ensuring efficient service delivery and high customer satisfaction. You will be responsible for managing a diverse team, maintaining quality control, and implementing effective workflows. The ideal candidate will have a strong background in technology repair and proven leadership skills. Join a supportive team that values your contributions and offers excellent benefits, including a competitive salary and professional development opportunities.

Benefits

Company Pension scheme

Private Healthcare

23 days holiday plus bank holidays

Free on-site parking

Life cover (4 x basic salary)

Group income protection

Friendly, outgoing, and supportive team

Excellent reward & recognition scheme

Discounted gym membership

Qualifications

• Proven managerial experience in a repair centre or IT engineering setting.
• Strong leadership and team development skills.

Responsibilities

• Lead and manage a team of technical repair engineers and technicians.
• Oversee repair processes and ensure customer satisfaction.

Skills

Team Management

Operations Management

Customer Service

Inventory Management

Quality Control

Safety Compliance

Problem Solving

Communication Skills

Education

Proven managerial experience

Tools

Inventory Management Software

Job description

Job Description

Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Repair Manager to join them on a permanent basis. We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.

What you'll be doing:

1. Team Management: Lead, motivate and manage a team of technical repair engineers and technicians in the repair centre, providing training, support and development.
2. Operations Management: Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
3. Customer Service: Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
4. Inventory Management: Monitor and manage inventory levels, including ordering parts and supplies, and ensuring accurate record keeping and inventory control.
5. Quality Control: Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
6. Safety Compliance: Ensure the repair centre complies with all safety regulations and standards; conducting regular safety training with the team.
7. Reporting: Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.

What we're looking for:

1. Proven managerial experience within a repair centre, workshop or IT engineering setting.
2. Strong leadership and team development skills.
3. Excellent organisational skills with the ability to problem solve.
4. Strong customer service and communication skills.
5. Knowledge and understanding of repair centre processes and inventory management.
6. Strong familiarity with QSHE principles and standards.
7. Experience with inventory management software.

Salary & Benefits:

Salary will be £40k plus excellent benefits. Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.

• Company Pension scheme.
• Private Healthcare.
• 23 days holiday plus bank holidays.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.