Repair Assistant Administrator

Smartbox Assistive Technology; Malvern; On-site; GBP 20,000 - 30,000; Full time

Job summary

Smartbox Assistive Technology is looking for a dedicated Repair Assistant Administrator to manage device repairs and contribute to improving the lives of those with disabilities. This role involves organizing repairs, ensuring data compliance, and providing excellent customer service while working in a supportive and inclusive environment.

Benefits

Hybrid working model

Private medical insurance

Wellness benefits

Paid volunteering days

Qualifications

• Experience with data management and compliance.
• Strong organizational skills.
• Ability to liaise with customers effectively.

Responsibilities

• Collect and prepare devices for repair.
• Log device inventory accurately.
• Ensure compliance with GDPR during data handling.

Skills

Attention to detail

Communication skills

Ability to follow instructions

Ability to work independently

Ability to adapt to change

Ability to prioritize

Tools

Microsoft Office

Microsoft Windows

Job description

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Join to apply for the Repair Assistant Administrator role at Smartbox Assistive Technology

Join us at Smartbox as a Repair Assistant Administrator!

Are you a passionate Repair Assistant Administrator looking to make a real impact by giving a voice to those without speech Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.

Your Impact

As our Repair Assistant Administrator, you will:

• Collect all devices for repair from Goods In and prepare them for the repair technicians
• Accurately log received device inventory into Business Central
• Organise and label faulty devices on the Book In shelves in accordance with their date of receipt
• Prepare completed repairs devices for secure and compliant shipping
  
  

Responsible for the shipping of Courtesy Loan devices to Users

Prepare completed loan devices for secure and compliant shipping

Responsible for the decommissioning of End-of-Life Devices and disposal in line with WEEE Regulations

• Accurately record returned trade-in devices within the business management system
• Ensure data on trade-in devices is securely erased in full compliance with GDPR regulations
• Liaise with the designated recycling partner to ensure the secure disposal and environmentally compliant recycling of trade-in devices and back boxes
• Prepare trade-in devices for secure and compliant transit to the authorised recycling provider
• Verify the recycling report provided by the recycling company and cross-reference with the shipped serial numbers for accuracy
• Coordinate the secure storage and proper disposal of batteries and WEEE in full compliance with applicable regulations
  
  

Other General Responsibilities

• Maintain an organised, and adequately stocked packing area to support efficient operations
• Ensure all data management practices are fully compliant with GDPR policies to uphold data privacy and security standards
• Provide interim coverage for the Repair Administrator during their absence, ensuring continuity of operations
• Provide proactive updates regarding the repair status to the customers.
• Engage with customers via email and phone to provide timely updates on repair status and ensure a high level of customer satisfaction
• Represent the repair team by providing regular progress updates on assigned projects and ensuring the timely completion of tasks
• Actively contribute to Repairs team meetings and planning sessions to drive operational efficiency and support the achievement of company objectives
• Effectively prioritise and manage workload to align with personal objectives and organizational targets
  
  

Essential Qualifications/skills/experience

• Excellent attention to detail
• Ability to follow detailed instructions.
• Excellent communication skills
• Excellent knowledge of Microsoft Windows
• Excellent knowledge of Microsoft Office
• Ability to work both independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.
  
  

About Smartbox

At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything we do.

Our Inclusive Culture

We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.

Our Commitment To Sustainability

At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.

Our D&I Commitments

At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:

Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.

Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us.

We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.

Rewards And Benefits

Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.

Ready to Make a Difference

Join us at Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.

Agencies

Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Specialty Trade Contractors

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