Repair Assistant Administrator

GET STAFFED ONLINE RECRUITMENT LIMITED; Malvern; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company in assistive communication technology as a Repair Assistant Administrator. In this impactful role, you'll manage device repairs, liaise with customers, and ensure compliance with regulations. A commitment to detail and strong communication skills are essential for contributing to an inclusive society and sustainability efforts.

Benefits

Hybrid working model

Private medical insurance

Wellness benefits

Paid volunteering days

Qualifications

• Excellent attention to detail and ability to follow detailed instructions.
• Strong communication skills and proactive update provision.
• Excellent knowledge of Microsoft Office and ability to work independently and as part of a team.

Responsibilities

• Collect and log devices for repair and manage inventory accurately.
• Prepare and ship devices securely while ensuring compliance with regulations.
• Engage with customers and provide timely updates regarding repair status.

Skills

Attention to detail

Communication skills

Ability to follow instructions

Microsoft Windows knowledge

Microsoft Office knowledge

Teamwork

Ability to prioritise

Adaptability

Job description

Join our client as a Repair Assistant Administrator!

Are you a passionate Repair Assistant Administrator looking to make a real impact by giving a voice to those without speech? Our client is looking for a dedicated individual like you to join their team and contribute to enhancing the lives of people with disabilities.

Your Impact:

As our Repair Assistant Administrator, you will:

• Collect all devices for repair from Goods In and prepare them for the repair technicians
• Accurately log received device inventory into Business Central
• Organise and label faulty devices on the Book In shelves in accordance with their date of receipt
• Prepare completed repairs devices for secure and compliant shipping

Responsible for the shipping of Courtesy Loan devices to Users

Prepare completed loan devices for secure and compliant shipping

Responsible for the decommissioning of End-of-Life Devices and disposal in line with WEEE Regulations

• Accurately record returned trade-in devices within the business management system
• Ensure data on trade-in devices is securely erased in full compliance with GDPR regulations
• Liaise with the designated recycling partner to ensure the secure disposal and environmentally compliant recycling of trade-in devices and back boxes
• Prepare trade-in devices for secure and compliant transit to the authorised recycling provider
• Verify the recycling report provided by the recycling company and cross-reference with the shipped serial numbers for accuracy
• Coordinate the secure storage and proper disposal of batteries and WEEE in full compliance with applicable regulations

Other general responsibilities

• Maintain an organised, and adequately stocked packing area to support efficient operations
• Ensure all data management practices are fully compliant with GDPR policies to uphold data privacy and security standards
• Provide interim coverage for the Repair Administrator during their absence, ensuring continuity of operations
• Provide proactive updates regarding the repair status to the customers.
• Engage with customers via email and phone to provide timely updates on repair status and ensure a high level of customer satisfaction
• Represent the repair team by providing regular progress updates on assigned projects and ensuring the timely completion of tasks
• Actively contribute to Repairs team meetings and planning sessions to drive operational efficiency and support the achievement of company objectives
• Effectively prioritise and manage workload to align with personal objectives and organizational targets

Essential Qualifications/skills/experience:

• Excellent attention to detail
• Ability to follow detailed instructions.
• Excellent communication skills
• Excellent knowledge of Microsoft Windows
• Excellent knowledge of Microsoft Office
• Ability to work both independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.

Our Client:

Isproud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything they do.

Inclusive Culture:

They believe in giving everyone a voice. Joining our client means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication.

Commitment to Sustainability:

They not only innovate but also prioritise sustainability. They aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you'll contribute to shaping a more inclusive society while actively supporting their sustainability efforts.

Rewards and benefits:

Discover a world of rewards and benefits tailored to your wellbeing. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.

Ready to Make a Difference?

Click apply and shortly you will be sent details around the next stage in your application.