Rental Customer Service Co-Ordinator

Toyota Material Handling Europe; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in materials handling is seeking a Rental Customer Service Coordinator for their Short-Term Hire Team. This exciting role involves processing inquiries for forklift rentals, providing administration and technical support, and ensuring customer satisfaction. With a commitment to employee development and a supportive work environment, this company offers industry-leading training and numerous career progression opportunities. Join a team that values improvement and quality service, and contribute to a culture where every team member is encouraged to thrive and reach their full potential.

Benefits

Attractive company pension

Full tool kit

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with discounts

Qualifications

• Experience in administration or customer service roles is required.
• Strong communication and time management skills are essential.

Responsibilities

• Process incoming calls and requests for rental equipment.
• Arrange delivery and collection of equipment from customers.
• Research and identify potential new customers.

Skills

Administrative experience

Customer service experience

Excellent written communication

Excellent verbal communication

Time management skills

Health and safety procedures knowledge

Job description

We are looking for a Rental Customer Service Coordinator to work within our Short-Term Hire Team to process all enquiries related to short term hire of forklift trucks and materials handling equipment.

About the role

The role involves providing administration and technical support for the short-term rental department. On a day-to-day basis this is what you would be doing:

1. Process incoming calls and requests for rental equipment
2. Arrange delivery and collection of equipment from customers
3. Actively research and identify potential new customers

We are looking for somebody who has experience in administration or customer service roles.

Here is a quick tick list for the other skills we are looking for:

1. Excellent written and verbal communication skills
2. Excellent time management skills and ability to react quickly to requests
3. Ability to follow company health and safety procedures

What we offer:

1. Attractive company pension
2. Full tool kit (if applicable)
3. Company sick pay
4. Voluntary critical illness cover
5. Free eye tests
6. Free flu jabs
7. 24/7 Employee Assistance Programme
8. Benefits platform with instant discounts and offers

We will provide you with industry-leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully; however, due to the high volume of applications we receive, regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.