Customer Services Coordinator

TN United Kingdom; Leicester; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading housing organization is seeking a Customer Services Coordinator to enhance resident experiences. The role involves resolving queries, providing support, and ensuring seamless service delivery. Candidates should be proactive and caring, with a strong customer service background. Benefits include flexible working and generous leave policies.

Benefits

Health cash plans

26 days’ annual leave, increasing to 29

Flexible bank holidays

Car leasing scheme

Hybrid working after probation

Optional nine-day fortnight

Qualifications

• Experience in a customer service role.
• Accurate record-keeping and data input skills.

Responsibilities

• Respond to resident enquiries via phone, email, webchat, and social media.
• Resolve housing and landlord-related issues as a first point of contact.
• Spot opportunities for service improvement.

Skills

Customer Service

Problem Solving

Empathy

Tools

Northgate

Job description

Social network you want to login/join with:

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Client:

PA Housing

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c664b07c78fb

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Are you the kind of person who thrives on making things better for others?

Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, we’re not just about properties we’re about people, and we’re on the lookout for someone who shares our passion for excellent service.

We’re looking for a Customer Services Coordinator to join our brilliant team. This isn’t your average customer service job this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere that’s committed to doing things better, this could be the role for you.

We also have fixed term opportunities which may be considered throughout the process.

Please note: This role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota'd Saturday shift from 9am-12pm and Sunday shift 10am-2pm.

What’s in it for you?

In addition to a competitive salary, you’ll enjoy a range of great benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more)
• Flexible bank holidays use them when it suits you
• Car leasing scheme
• Hybrid working after your initial six-month probation period in the office, you’ll have the flexibility to work from home two to three days a week
• Optional nine-day fortnight working pattern

What you’ll be doing

You’ll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day-to-day, you’ll:

• Respond to resident enquiries via phone, email, webchat, social media, and more
• Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact
• Take ownership of customer queries, ensuring they are passed to the right teams when needed
• Use internal systems and knowledge resources to provide consistent, accurate advice
• Spot opportunities for service improvement and work with stakeholders to make improvements to the service
• Support new build residents by liaising with managing agents and dealing with defect-related queries
• Ensure customer interactions are logged correctly in our CRM system
• Build lasting relationships with residents through outstanding service and empathy

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for

We’re after someone who’s proactive, caring, and always ready to go the extra mile. You don’t need to know everything from day one we’ll train and support you but ideally, you’ll bring:

• Experience in a customer service role
• Accurate record-keeping and data input skills
• Familiarity with housing management systems like Northgate (bonus, not a dealbreaker)
• A calm and confident approach when dealing with a wide range of people and queries
• A genuine interest in helping people and improving their experience

We’re proud to offer a workplace that champions respect, integrity, and accountability. If that aligns with your values, we’d love to see your application.

Ready to make a difference? Apply now and help us put people at the heart of housing.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.