Rental Customer Care Champion

Arnold Clark; Kirkcaldy; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days’ annual leave pro rata

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Job summary

Arnold Clark in Kirkcaldy is seeking an organised Rental Customer Advisor to join our busy Car & Van Rental team. You’ll deliver excellent customer service daily, both in person and over the phone, helping customers with bookings and enquiries.

The role requires strong admin and communication skills, the ability to work on a rota across seven days, and a valid UK driving licence. Full-time hours apply, with weekend work as part of the rotation.

Qualifications

• Strong administrative skills.
• Excellent teamwork and collaboration.
• Strong communication skills.
• Flexibility to work rota shifts seven days a week and cover other branches.
• Full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using communication and organisational skills to ensure tasks are completed effectively
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Skills

Strong administrative skills

Teamwork

Good communication skills

Shift flexibility

Full UK driving licence

Job description

Arnold Clark in Kirkcaldy is seeking an organised Rental Customer Advisor to join our busy Car & Van Rental team. You’ll deliver excellent customer service daily, both in person and over the phone, helping customers with bookings and enquiries.

The role requires strong admin and communication skills, the ability to work on a rota across seven days, and a valid UK driving licence. Full-time hours apply, with weekend work as part of the rotation.