Rental Customer Advisor

Arnold Clark Group; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic Rental Customer Advisor to join their Inverness branch. This role is perfect for someone who thrives in a dynamic environment and is committed to delivering exceptional customer service. You will be responsible for ensuring customer satisfaction through effective communication and organizational skills, while also managing daily operations and supporting team efforts. With a focus on collaboration and inclusivity, this company values its employees and fosters a culture of growth and ambition. If you're ready to take on a varied and rewarding role, this opportunity is for you.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills and ability to work effectively in a team.
• Good communication skills and flexibility to work shifts.

Responsibilities

• Deliver excellent customer care both face to face and on the phone.
• Handle customer complaints and monitor expenditure.
• Run daily reports and promote a positive customer experience.

Skills

Administrative Skills

Communication Skills

Teamwork

Flexibility

Customer Service

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Inverness Car & Van Rental branch.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.