Rental Customer Advisor

Arnold Clark Group; Carlisle; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Job summary

Arnold Clark Group is hiring for a customer-facing role in Carlisle. The successful candidate will be part of a busy Rental team, delivering high service standards to customers, both in-branch and over the phone. The role requires flexibility, strong organisation, and commitment to quality customer service at all times.

Full time position: 45 hours/week across five days out of seven, with alternate weekends. Previous rental industry experience is welcome but not essential.

Qualifications

• Strong administrative skills.
• Ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering excellent customer care face to face and over the phone.
• Using communication and organisational skills to complete tasks effectively.
• Handling customer complaints and queries.
• Monitoring and controlling branch expenditure and running daily reports.
• Helping promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Strong administrative skills

Teamwork

Excellent communication

Flexibility for rota shifts

Full UK driving licence

Job description

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditureRunning daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.