Rental Account Manager

PSCo; Bracknell; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Free Car Parking

Shares Programme

Job summary

PSCo, part of the Midwich Group, is seeking a Rental Account Manager to join our UK team. You will combine account management, customer service and project coordination to deliver lighting and video rental solutions for live events across our client base, from enquiry to completion.

You will develop knowledge of PSCo's rental portfolio, respond to enquiries, prepare quotations and work closely with internal teams to secure equipment, pricing and delivery, with a clear path to Senior Account

Qualifications

• Experience within the professional live events, AV, lighting, video or rental industry.
• Experience in account management, customer service, rental coordination, project administration or a similar customer-facing role.
• Experience supporting customer enquiries, quotations or the delivery of multiple projects or hires.
• Experience working in a busy environment requiring strong organisation and attention to detail.
• Good working knowledge of professional lighting or video technologies, with an appetite to develop broader expertise.
• Understanding of core lighting fixture types, manufacturers, product attributes and common applications.
• Basic understanding of LED displays, LFDs, projection, processing, media servers, control and screen technologies.
• Understanding of live event production environments and the service requirements of professional rental customers.

Responsibilities

• Develop and maintain a strong working understanding of PSCo's professional lighting and video rental portfolio.
• Build positive relationships with existing customers, understanding their day-to-day requirements, project activity and future opportunities.
• Recommend appropriate rental solutions for standard applications based on customer requirements, budget, environment and equipment availability.
• Develop an understanding of the live events, touring, broadcast, television, theatre, corporate and exhibition markets and how customers use rental technology.
• Manage and develop a portfolio of existing rental customers across lighting and video.
• Respond promptly to customer enquiries and identify opportunities to grow existing accounts and support new customer relationships.
• Produce accurate quotations and equipment proposals, working closely with internal teams to confirm availability, pricing and delivery requirements.
• Support Senior Account Managers on larger projects, strategic accounts, customer meetings and product demonstrations.
• Promote the breadth of the rental portfolio and identify opportunities to introduce complementary lighting, display, processing and control technologies.
• Manage smaller and medium-sized rental projects from initial enquiry through to equipment return and project close-out.
• Prepare quotations, equipment schedules, manifests, shipping information and supporting rental documentation.
• Liaise with Operations and Hire Store teams to confirm equipment availability, preparation requirements and project readiness.
• Coordinate deliveries, collections and transport requirements with customers, warehouse teams and logistics providers.
• Monitor live projects and maintain clear communication with customers and internal teams throughout the rental lifecycle.
• Support the preparation of ATA Carnets and temporary export documentation where required.
• Monitor outstanding hires, delayed returns and equipment shortages that may affect future availability or customer commitments.
• Support damaged or incomplete equipment reporting by gathering hire details, photographs, fault information and return condition updates.
• Develop knowledge of current lighting manufacturers, fixture types, product features and appropriate applications.
• Develop knowledge of LED displays, Large Format Displays, projection, processing, media servers, screen technologies, control systems and signal distribution.
• Build commercial understanding of equipment cost, rental pricing, utilisation and the factors that influence return on investment.
• Participate in manufacturer training, product demonstrations and industry events to develop technical and market knowledge.
• Work with Senior Account Managers and the Trade Rental Director to understand product evaluation, fleet planning and future technology opportunities.
• Work closely with Account Management, Operations, Hire Store, Logistics and Technical teams to ensure customer requirements are accurately communicated and delivered.
• Maintain accurate customer, quotation, hire and project information within the rental management and CRM systems.
• Support marketing activity, manufacturer launches, customer demonstrations, technical content and industry events.
• Take ownership of personal development, progressively building the technical knowledge, commercial capability and customer responsibility required to progress towards Senior Account Manager.

Skills

Account management

Customer service

Rental coordination

Project administration

Organised and detail-oriented

Job description

PSCo are the UK’s leading value-added distributor and trade-rental house to the world’s top display brands including Absen, LG, Samsung, Sharp/NEC, Sony and Epson. For over 25 years, we have been pioneering the latest ‘big screen’ technologies including cutting-edge LED, large venue projectors and powerful image processing and media servers.

We work with system integrators, resellers and rental companies to deliver impactful display solutions and we provide a comprehensive support model to empower our channel partners throughout every phase of the project. From demonstration and specification, installation and commissioning, through to aftercare support and training.

PSCo is part of the Midwich Group, a specialist audio visual distributor with operations across UK and Ireland, Continental Europe and Asia-Pacific.

About the Role

We’re looking for a Rental Account Manager to join us working with both PSCo and Dry Hire Lighting, playing a key role in delivering professional lighting and video rental solutions to customers across the industry. Combining account management, customer service and project coordination, this customer-facing role offers the opportunity to build strong client relationships, support successful rental projects from enquiry to completion, and develop your technical and commercial expertise within a collaborative, fast-paced environment with a clear pathway to Senior Account Manager.

What you will be doing in this role

Customer, Market and Product Knowledge

• Develop and maintain a strong working understanding of PSCo's professional lighting and video rental portfolio.
• Build positive relationships with existing customers, understanding their day-to-day requirements, project activity and future opportunities.
• Recommend appropriate rental solutions for standard applications based on customer requirements, budget, environment and equipment availability.
• Develop an understanding of the live events, touring, broadcast, television, theatre, corporate and exhibition markets and how customers use rental technology.

Account Management and Customer Development

• Manage and develop a portfolio of existing rental customers across lighting and video.
• Respond promptly to customer enquiries and identify opportunities to grow existing accounts and support new customer relationships.
• Produce accurate quotations and equipment proposals, working closely with internal teams to confirm availability, pricing and delivery requirements.
• Support Senior Account Managers on larger projects, strategic accounts, customer meetings and product demonstrations.
• Promote the breadth of the rental portfolio and identify opportunities to introduce complementary lighting, display, processing and control technologies.

Rental Project Delivery and Coordination

• Manage smaller and medium-sized rental projects from initial enquiry through to equipment return and project close-out.
• Prepare quotations, equipment schedules, manifests, shipping information and supporting rental documentation.
• Liaise with Operations and Hire Store teams to confirm equipment availability, preparation requirements and project readiness.
• Coordinate deliveries, collections and transport requirements with customers, warehouse teams and logistics providers.
• Monitor live projects and maintain clear communication with customers and internal teams throughout the rental lifecycle.
• Support the preparation of ATA Carnets and temporary export documentation where required.
• Monitor outstanding hires, delayed returns and equipment shortages that may affect future availability or customer commitments.
• Support damaged or incomplete equipment reporting by gathering hire details, photographs, fault information and return condition updates.

Technical Knowledge and Commercial Development

• Develop knowledge of current lighting manufacturers, fixture types, product features and appropriate applications.
• Develop knowledge of LED displays, Large Format Displays, projection, processing, media servers, screen technologies, control systems and signal distribution.
• Build commercial understanding of equipment cost, rental pricing, utilisation and the factors that influence return on investment.
• Participate in manufacturer training, product demonstrations and industry events to develop technical and market knowledge.
• Work with Senior Account Managers and the Trade Rental Director to understand product evaluation, fleet planning and future technology opportunities.

Internal Collaboration and Career Development

• Work closely with Account Management, Operations, Hire Store, Logistics and Technical teams to ensure customer requirements are accurately communicated and delivered.
• Maintain accurate customer, quotation, hire and project information within the rental management and CRM systems.
• Support marketing activity, manufacturer launches, customer demonstrations, technical content and industry events.
• Take ownership of personal development, progressively building the technical knowledge, commercial capability and customer responsibility required to progress towards Senior Account Manager.

What you will bring to the role

• Experience within the professional live events, AV, lighting, video or rental industry.
• Experience in account management, customer service, rental coordination, project administration or a similar customer-facing role.
• Experience supporting customer enquiries, quotations or the delivery of multiple projects or hires.
• Experience working in a busy environment requiring strong organisation and attention to detail.
• Good working knowledge of professional lighting or video technologies, with an appetite to develop broader expertise.
• Understanding of core lighting fixture types, manufacturers, product attributes and common applications.
• Basic understanding of LED displays, LFDs, projection, processing, media servers, control and screen technologies.
• Understanding of live event production environments and the service requirements of professional rental customers.

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme