Rent and Service Charge Officer

Bromsgrove District Housing Trust Ltd.; Bromsgrove; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

32 days annual leave + bank holidays

Holiday purchase scheme

Holiday buy back scheme

Electric vehicle leasing

Pension scheme (SHPS)

Life insurance

Employee Assistance Programme

Mental Health First Aiders

Healthcare Cash Back

Discounts scheme

Long Service Awards

Professional subscription reimbursemt.

Annual flu jab reimbursement

Free parking

Job summary

Bromsgrove District Housing Trust Ltd. seeks a detail‑oriented Rent and Service Charge Officer in Bromsgrove. You will own rent and service charge activities, reconciling charges and supporting leaseholder administration while ensuring accuracy and compliance.

You will work with Finance, Asset Management and Development, producing budgets and forecasts, with a DBS check at basic level. AAT qualification is advantageous and Excel skills are essential.

Qualifications

• Experience in a financial environment.
• Understanding of variable service charge principles.
• AAT qualification or willingness to train.

Responsibilities

• Own rent, service charge and leasehold finance activities.
• Lead annual rent and service charge setting, calculations and reconciliations.
• First point of contact for rent/service charge enquiries.
• Leaseholder administration and communications, including LPE1 applications.
• Lead annual variable service charge reconciliation for social rent customers.
• Collaborate across Finance, Asset Management and Development to maintain stock and forecasts.
• Support production of management accounts and year-end processes.
• Identify opportunities for process improvement and compliance.

Skills

Organised and analytical

Excel expertise

Communication skills

Education

AAT qualification

Tools

Microsoft Excel

Job description

Rent and Service Charge Officer

£23,084 per annum

Bromsgrove, Worcestershire

Permanent, Part Time

Hours per week: 22.5 hours per week

Closing Date: 9am 13th November 2026

Interview Date: To be confirmed

Everything we do at bdht revolves around providing safe, affordable homes and delivering excellent services to our customers. Ensuring our rents and service charges are accurate, transparent and compliant is fundamental to achieving this, helping us provide value for money while supporting the long-term sustainability of our homes and services.

The Role

Reporting to the Rents & Service Charges Manager, you will work autonomously and collaboratively across the organisation, taking ownership of a variety of rent, service charge and leasehold finance activities.

You will play a central role in the annual rent and service charge setting process, ensuring service charge costs are accurately recorded and that charges are calculated, reconciled and communicated effectively. Acting as a first point of contact for day-to-day rent and service charge enquiries, you will provide expert support and guidance to colleagues and customers alike.

The role includes responsibility for leaseholder administration and communications, including annual estimated and actual charge reconciliations, coordinating LPE1 applications and supporting major works charging processes. You will also lead on the annual variable service charge reconciliation process for social rent customers and work closely with colleagues across Finance, Asset Management and Development to maintain accurate stock information and income forecasts.

In addition, you will support the production of management accounts, contribute to annual budgets and year-end accounts, undertake financial reconciliations and assist with insurance administration, claims and renewal processes. A key aspect of the role will be identifying opportunities for continuous improvement to strengthen processes, compliance and customer outcomes.

About You

We are seeking an organised and analytical individual with experience working in a financial environment and a strong understanding of variable service charge principles. You will be confident managing financial data, maintaining accuracy and meeting deadlines within a busy and evolving environment.

You will possess excellent ICT skills, particularly in Microsoft Excel, together with strong communication and organisational abilities. The successful candidate will be comfortable working independently, building effective relationships across teams and providing clear information to both colleagues and customers.

AAT qualification, current AAT studies, or a willingness to undertake professional training would be advantageous. Experience within the affordable housing sector, knowledge of the legal and regulatory framework surrounding rents and service charges, and exposure to insurance processes would also be beneficial.

Most importantly, you will be proactive, adaptable and customer focused, with excellent attention to detail and a commitment to delivering high-quality services. You will share bdht's values, treating customers and colleagues with honesty, respect and fairness while taking pride in making a positive difference.

This post requires that the job holder is subject to a DBS check at a basic level.

What we can offer in return:

• 32 days annual leave plus bank holidays
• Holiday purchase scheme -buy up to an additional 5 days holiday per year
• Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme - Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.