Allocations Officer

Changeworknow is part of the Access Group; Dartford; Remote; GBP 31,000 - 39,000; Full time

Job summary

Moat is seeking an Allocations Officer to join our team in Dartford. You will manage the lettings process, ensuring a smooth experience for people moving into and out of our homes, with a focus on compliance and customer service.

The role requires dedication and organisation, with a strong understanding of social housing lettings, application checks, and fairness for all applicants. Training and opportunities to grow are available within our community-focused organisation.

Qualifications

• Experience in social housing lettings such as within a housing association, local authority, or charity.

Responsibilities

• Manage the full lettings process, from tenancy terminations to sign-ups, with clear guidance and regular updates to customers.
• Ensure accurate record-keeping and collaborate with colleagues, local authorities and external partners to meet performance targets and service standards.
• Let both new build and relet homes efficiently while ensuring regulatory and health & safety requirements are met.
• Match applicants to homes based on priority, suitability, and likelihood of sustaining a tenancy; support fair access to housing.

Skills

Social housing lettings

Job description

Salary: £31,103 to £38,879 per annum (salary offered dependent on experience)

Salary: £26,335 to £32,918 per annum (salary offered dependent on experience) plus ECUA of £1929

Salary: £23,920-£29,900 per annum (salary offered dependent on experience)

Location: Head Office - Dartford

Closing Date: 25 October 2026

Allocations Officer

Role Title: Allocations Officer

Hours: 35 hours per week, Monday-Friday

Salary: £31,103 to £38,879 per annum (salary offered dependent on experience) plus £2,411 car allowance per annum

Location: Dartford / Agile

Contract: Permanent

We’re currently looking for an Allocations Officer to join our team!

We’re looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You’ll play a vital role in helping individuals and families access safe, suitable housing – setting the tone for a positive landlord-tenant relationship.

In this role, you’ll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You’ll ensure accurate record-keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You’ll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met. Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs.

Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm Sunday 25 October 2026. We will reach out via email if we would like to invite you for an interview.

Interview dates will be on Wednesday 4 November 2026 at Mariner House, Dartford.

You’ll join us on Monday 7 December 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email [e-mail]