Accounts Receivable Assistant

City Rooms; City Of London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Fresh fruit daily

Eyesight test

Staff discounts

Job summary

City Rooms is seeking a detail-oriented Accounts Receivable Assistant to manage rental receivables in our busy Accounts Department. This full-time, office-based role in Stepney Green, London, requires accurate payment processing, reconciliations and clear tenant communications.

You will raise credit notes, manage Direct Debits, prepare statements and assist with month-end reporting while maintaining complete records and providing timely tenant communications.

Qualifications

• Experience in Accounts Receivable or finance administration.
• Excellent written and spoken English.
• Strong numerical accuracy and attention to detail.
• Experience with accounting, CRM or payment-processing systems.
• Ability to manage multiple tasks and meet deadlines.
• Proactive problem solving and customer-focused approach.

Responsibilities

• Allocate and record rent and invoice payments in the CRM and Sage.
• Raise credit notes, adjustments and recharges as required.
• Process refunds and maintain complete records in the CRM.
• Prepare and provide tenant statements on request.
• Send payment reminders for due and overdue balances.
• Manage tenant Direct Debits and reconcile payments.
• Produce weekly, monthly and month-end financial reports.
• Support year-end audits with documentation and reconciliations.

Skills

Excel

Word

CRM systems

Payment processing

Reconciliations

Attention to detail

Communication

Organisational skills

Tools

Sage

Job description

Accounts Receivable Assistant

Location: Stepney Green, London, E1 4DT

Monday to Friday 10am to 6pm

Salary: From £26,000 To: £28,000

This is a full time, fully office-based role

We are seeking a detail-oriented Accounts Receivable Assistant to manage and maintain the accounts receivable processes for rental operations in our busy Accounts Department.

What will you be doing?

This role is responsible for supporting the efficient management of accounts receivable, including payment processing, tenant communications, reconciliations, reporting, and audit support.

You will need strong organisational skills, excellent attention to detail, a customer-focused approach, and the ability to work proactively in a fast-paced environment.

Key Responsibilities (not limited to):

Responsibilities will include, but are not limited to:

• Allocate and record rent and invoice payments within the CRM system, including payments received via BACS, Sage and other payment methods.
• Raise credit notes, adjustments and recharges as required.
• Process refunds accurately and efficiently while maintaining clear and complete records within the CRM system.
• Prepare and provide tenant statements upon request, ensuring all information is accurate and clearly presented.
• Send timely payment reminders to tenants in relation to due and overdue balances.
• Respond to and resolve tenant account and payment queries professionally and efficiently.
• Set up, manage and reconcile tenant Direct Debits to ensure accurate and consistent collections.
• Carry out regular reconciliations between the CRM, Sage and payment platforms.
• Prepare and distribute weekly, monthly and month-end financial reports.
• Support year-end audits by ensuring relevant documentation, reconciliations and supporting records are accurate, complete and available within required deadlines.
• Monitor existing accounts receivable processes and controls and identify opportunities to improve accuracy, compliance and efficiency.
• Work collaboratively with other departments to resolve account discrepancies and improve internal processes.
• Maintain accurate and up-to-date financial and tenant account records.
• Carry out additional administrative and finance-related duties as required.

Essential Requirements

• Previous experience in an Accounts Receivable, Finance Administration, Credit Control or similar role.
• Excellent written and spoken English.
• Strong attention to detail and a high level of numerical accuracy.
• Good working knowledge of Microsoft Excel and Word.
• Experience using accounting, CRM or payment-processing systems.
• Good understanding of payment allocation and reconciliation processes.
• Strong organisational and time-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Confident and professional communication skills.
• Ability to work independently with minimal supervision.
• Proactive and willing to investigate and resolve account discrepancies.
• Reliable, adaptable and comfortable working in a fast-paced environment.

Desirable

• Experience using Sage or similar accounting software.
• Experience working with Direct Debit payment platforms.
• Previous experience within property management, lettings or a rent collection environment.
• Experience dealing directly with customers or tenants regarding outstanding balances and account queries.
• Basic understanding of Accounts Receivable controls and month-end processes.

Employee benefits:

• Fresh fruit available each day
• Regular paid for eyesight test
• Staff Benefits-Discounts scheme app
• Company closure for Christmas to New Year
• Additional annual leave, and SSP top up pay accrual, with length of service
• 1 day off on your birthday & 1 wellness day off per year