Senior Rent Accounts Officer

Slough Borough Council; Slough; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

LGPS

Wellbeing initiatives

Tax-free childcare

Season ticket loan

Job summary

Slough Borough Council is seeking a Rent Accounts Officer to keep council rent accounts accurate across housing services, handling tenancy changes, payments, reconciliations and NEC Housing Management system updates. The role supports the smooth running of housing services for council homes, garages and related accommodation.

You will collaborate with Housing, Allocations, IT and Finance, providing clear responses to residents and stakeholders while maintaining confidentiality and data

Qualifications

• Experience with rent accounting and housing management systems.
• Strong analytical skills with high attention to detail.
• Ability to manage complex reconciliations and data integrity.

Responsibilities

• Manage rent accounts, tenancy changes, payments and reconciliations.
• Use NEC Housing Management to maintain accurate housing records.
• Provide timely, accurate responses to residents and stakeholders.
• Collaborate with Housing, Allocations, IT and Finance teams on system testing and improvements.
• Ensure data protection and confidentiality in every interaction.

Skills

Rent accounting

Analytical skills

System knowledge

Attention to detail

Customer service

Tools

NEC Housing Management

Job description

• Pay Level: 6, £37,711 - £42,307 (fully inclusive of Local Weighting Allowance)
• Contract Type: Permanent
• Working Hours: 37 hours per week
• Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
• DBS requirement: Basic

The closing date for applications is midnight on Monday 9th November 2026.

Interviews will be held week commencing Monday 16th November 2026.

What You’ll Be Doing

You will play a key role in keeping the Council’s rent accounts accurate, reliable and well managed, supporting the smooth running of housing services across Slough. This is a varied role where you will work with rent account information, tenancy changes, payments, reconciliations, refunds and system updates, using the NEC Housing Management system to manage accounts for council homes, garages, temporary accommodation and related housing services.

You will be someone colleagues can rely on for technical knowledge, strong systems knowledge and confidence, analytical skills and experience, and the capability to work independently while managing complex technical issues. Excellent attention to detail will be a key quality. You will check information, identify where systems or figures do not align, produce reconciliation reports and help resolve issues before they become bigger problems. You will work closely with teams across Housing, Allocations, IT, Finance and other service areas, supporting system testing, upgrades, audit requirements and accurate day-to-day rent accounting processes.

Alongside the technical work, you will support residents, customers, partners and internal stakeholders with clear, timely and accurate responses. You will help manage correspondence, statements, Direct Debit matters, refunds, Former Tenant Credits and requests for information, while maintaining strong standards around customer service, confidentiality and data protection. You will also contribute to service improvements, support digital ways of working, share knowledge with colleagues and help maintain a positive team culture built on openness, fairness and mutual respect.

Our Council

Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.

What We Offer

We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.

We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.

Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.

Alongside a Competitive Salary, We Provide

• 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
• The Local Government Pension Scheme
• Wellbeing initiatives and employee networks that help us celebrate and promote equality.
• Tax-free childcare and childcare services
• Season ticket loan to help with rail or bus travel to and from work.

Accessibility and Support

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: [e-mail].

Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.

Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.

Right To Work And Checks

Applicants must have the right to work in the UK. If you require sponsorship, please note that we are unable to offer visa sponsorship for this role.

We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.

How We Recruit At Slough Borough Council

Our 8 Core Skills

At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.

Additional Information

We look forward to hearing from you!

Join Slough Borough Council and help accelerate our transformation and growth.

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council – Move Forward Together!