Rent Income & Tenancy Support Advisor

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS pension

Real Living Wage

Cycle-to-work

Learning & development

Job summary

Wolverhampton Homes is seeking an Income Officer to join the Income Team in a predominantly office-based role with some community visits. You will support customers to sustain tenancies and ensure rental income is collected to fund housing services across the city.

The role involves working with customers to understand circumstances, offer advice, and set sustainable payment arrangements, with opportunities to progress within a supportive team environment.

Qualifications

• Excellent communication and customer service skills.
• Ability to build positive relationships with empathy and professionalism.
• Enjoys solving problems and finding practical solutions.
• Able to manage a varied workload and priorities.
• Good administration and ICT skills with accurate record-keeping.
• Solid maths and English skills.

Responsibilities

• Manage a caseload of rent accounts and maximise income collection.
• Work with customers to prevent and reduce rent arrears through early intervention and support.
• Negotiate realistic repayment arrangements and monitor ongoing agreements.
• Maintain accurate tenancy and income records.
• Collaborate with internal teams and external agencies for best outcomes.
• Take appropriate recovery action in line with policies and statutory timescales.

Skills

Excellent communication

Customer service

Relationship building

Problem solving

Administration & ICT

Maths & English

Job description

Wolverhampton Homes is seeking an Income Officer to join the Income Team in a predominantly office-based role with some community visits. You will support customers to sustain tenancies and ensure rental income is collected to fund housing services across the city.

The role involves working with customers to understand circumstances, offer advice, and set sustainable payment arrangements, with opportunities to progress within a supportive team environment.