Income Officer

Housing Quality Network; Walsall; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Housing Quality Network is seeking a proactive Income Officer to lead the income collection function, helping residents sustain their tenancies by early intervention and financial inclusion support.

You will coordinate arrears management and ensure services meet performance targets while delivering a high-quality customer-focused experience.

Qualifications

• Experience in income collection and arrears management.
• Ability to deliver financial inclusion support and signposting.
• Strong customer-focused approach to tenancy sustainment.

Responsibilities

• Maximise income for current and former tenants by proactive collection and support.
• Provide early intervention to prevent arrears and sustain tenancies.
• Deliver financial advice signposting including housing benefit where necessary.

Job description

We are seeking a proactive and customer-focused Income Officer to conduct all aspects of income collection, helping residents sustain their tenancies through early intervention, financial inclusion support, and effective arrears management.

Job Purpose

• Ensure the maximisation of income for both current and former tenants by working supportively and proactively with the aim of sustaining tenancies.
• Provide an excellent customer focused service for all residents ensuring that they are aware of their responsibility to pay rent on time and regularly and to advise on preventative action to be taken to stop them falling into arrears.
• Perform financial inclusion activities including the identification of potential arrears, early intervention, conducting personal contact, providing signposting for housing benefit and other financial advice where necessary, including those cases with unique or complex needs.
• Ensure that services are delivered in accordance with annually agreed performance targets.
• Lead on all aspects of the income collection service.