Income Officer

Watmos Community Homes; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

Watmos Community Homes is seeking a proactive Income Officer to drive all aspects of rent collection and tenancy sustainment through early intervention, financial inclusion support, and effective arrears management.

You will maximise rental income, assist current and former tenants with rent account management, signpost housing benefits and other financial advice, and work with internal teams and external agencies to secure positive outcomes for residents.

Job description

We are seeking a proactive and customer-focused Income Officer to conduct all aspects of income collection, helping residents sustain their tenancies through early intervention, financial inclusion support, and effective arrears management.

You will be responsible for maximising rental income, supporting current and former tenants with rent account management, providing signposting for housing benefit and other financial advice, and working closely with internal teams and external agencies to deliver positive outcomes for residents. The role requires excellent communication skills, sound judgement, and the ability to manage a varied caseload while meeting performance targets.

The successful candidate will have experience in housing, income recovery, welfare benefits, or financial advice services, together with a strong understanding of the social housing sector. You will be a skilled communicator, highly organised, committed to customer service, and able to build effective relationships with residents.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation, we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.